I am a results-driven Full-Stack Software Engineer with experience building production-grade internal tools in enterprise environments. I thrive at the intersection of backend development, automation, and incident management, delivering scalable systems that improve workflows. I enjoy collaborating with cross-functional teams and applying AI-driven solutions to accelerate post-incident analysis and reporting. I am passionate about mentoring others, optimizing processes, and delivering solutions that balance technical excellence with user-centric design. I continually seek opportunities to grow and contribute to impactful projects in fast-paced environments.

Krystal Lopez

I am a results-driven Full-Stack Software Engineer with experience building production-grade internal tools in enterprise environments. I thrive at the intersection of backend development, automation, and incident management, delivering scalable systems that improve workflows. I enjoy collaborating with cross-functional teams and applying AI-driven solutions to accelerate post-incident analysis and reporting. I am passionate about mentoring others, optimizing processes, and delivering solutions that balance technical excellence with user-centric design. I continually seek opportunities to grow and contribute to impactful projects in fast-paced environments.

Available to hire

I am a results-driven Full-Stack Software Engineer with experience building production-grade internal tools in enterprise environments. I thrive at the intersection of backend development, automation, and incident management, delivering scalable systems that improve workflows. I enjoy collaborating with cross-functional teams and applying AI-driven solutions to accelerate post-incident analysis and reporting.

I am passionate about mentoring others, optimizing processes, and delivering solutions that balance technical excellence with user-centric design. I continually seek opportunities to grow and contribute to impactful projects in fast-paced environments.

See more

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
See more

Language

English
Fluent

Work Experience

Software Engineer at Cisco
December 1, 2023 - January 1, 2026
Designed and implemented an AI-powered retrospective document generator, reducing manual documentation effort and accelerating post-incident analysis. Partnered with engineering leadership to identify and remediate process inefficiencies, securing executive approval and driving workflow improvements. Built and maintained internal automation tools for Incident and Change Management, improving response times and reducing manual intervention in production environments. Developed a real-time UI to track organizational deployments, increasing visibility and reporting accuracy. Authored and standardized Git best practices, reducing merge conflicts across distributed teams. Diagnosed and resolved data-fetching and access issues under time constraints, earning recognition for expedited production support. Mentored an engineering apprentice and led recurring knowledge-sharing sessions to improve onboarding efficiency and system understanding.
Engineering Associate - RISE Apprenticeship Program at Cisco
September 1, 2022 - December 1, 2023
Collaborated with cross-functional teams to define, design, and deploy innovative features. Wrote clean, maintainable, and efficient code to enhance software performance. Utilized Git for version control, ensuring project integrity and collaboration. Developed internal tools to support Incident and Change Management procedures.
Customer Support Representative at Sideshow Collectibles
May 1, 2021 - September 1, 2022
Resolved high-volume, complex customer issues across multiple channels while maintaining detailed documentation to improve response efficiency.
Automotive Service Advisor at Caliber Collision
November 1, 2018 - April 1, 2021
Managed complex stakeholder communication between customers, insurers, and vendors, advocating for accurate repairs and cost optimization.

Education

Certificate of Completion, Full-Stack Web Development at Actualize Coding Bootcamp
May 22, 2022 - September 8, 2022
Certificate of Completion, Applied Full Stack Software Engineering at Multiverse
September 27, 2022 - December 20, 2023
Bachelor’s Degree, Criminal Justice/Police Science at ITT Technical Institute
June 9, 2008 - March 22, 2012

Qualifications

Certified Scrum Master (CSM)
January 22, 2026 - January 23, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Computers & Electronics