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Hello, I’m Kyann Villasis. I’m a detail-oriented virtual assistant with a solid background in administrative coordination, customer support, and BPO environments. I excel at handling scheduling, client communications, and data-driven tasks, with hands-on experience using Zendesk, Excel, and Shopify to keep operations smooth and customers satisfied. I bring strong communication, adaptability, and collaboration to dynamic teams, and I’m passionate about leveraging technology to streamline processes and deliver a positive experience for clients and colleagues.…Hello, I’m Kyann Villasis. I’m a detail-oriented virtual assistant with a solid background in administrative coordination, customer support, and BPO environments. I excel at handling scheduling, client communications, and data-driven tasks, with hands-on experience using Zendesk, Excel, and Shopify to keep operations smooth and customers satisfied. I bring strong communication, adaptability, and collaboration to dynamic teams, and I’m passionate about leveraging technology to streamline processes and deliver a positive experience for clients and colleagues.

Kyann Villasis

Graphic Designer, Data Analyst, Web Designer, +4

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Hello, I’m Kyann Villasis. I’m a detail-oriented virtual assistant with a solid background in administrative coordination, customer support, and BPO environments. I excel at handling scheduling, client communications, and data-driven tasks, with hands-on experience using Zendesk, Excel, and Shopify to keep operations smooth and customers satisfied. I bring strong communication, adaptability, and collaboration to dynamic teams, and I’m passionate about leveraging technology to streamline processes and deliver a positive experience for clients and colleagues.…Hello, I’m Kyann Villasis. I’m a detail-oriented virtual assistant with a solid background in administrative coordination, customer support, and BPO environments. I excel at handling scheduling, client communications, and data-driven tasks, with hands-on experience using Zendesk, Excel, and Shopify to keep operations smooth and customers satisfied. I bring strong communication, adaptability, and collaboration to dynamic teams, and I’m passionate about leveraging technology to streamline processes and deliver a positive experience for clients and colleagues.

Available to hire

Hello, I’m Kyann Villasis. I’m a detail-oriented virtual assistant with a solid background in administrative coordination, customer support, and BPO environments. I excel at handling scheduling, client communications, and data-driven tasks, with hands-on experience using Zendesk, Excel, and Shopify to keep operations smooth and customers satisfied.

I bring strong communication, adaptability, and collaboration to dynamic teams, and I’m passionate about leveraging technology to streamline processes and deliver a positive experience for clients and colleagues.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Support Specialist at Foundever

September 1, 2022 - October 20, 2025

Responded to customer and technician inquiries via Zendesk, ensuring timely and accurate resolution of issues related to products and services. Used Early Connect for real-time communication with technicians to facilitate quick troubleshooting and escalation. Maintained detailed records and tracked issue trends in Excel for reporting, follow-ups, and continuous process improvement. Consistently delivered high-quality support by adhering to SLA timelines, updating tickets with relevant information, and coordinating with internal teams to resolve complex concerns. Ensured clear communication among clients, technical teams, and stakeholders to maintain customer satisfaction and operational efficiency. Collaborated with cross-functional teams to optimize business processes using data insights and implemented data-driven approaches to boost efficiency.

Chat Support Representative at Alorica

April 1, 2024 - October 20, 2025

Responded to 100+ daily inquiries via live chat and email, providing expert assistance with billing, data usage, postpaid, and mobile plan adjustments. Consistently met and exceeded SLAs, maintaining a 95%+ QA rating throughout employment. Handled sensitive account tasks including SIM upgrades, plan renewals, and loyalty rewards with strict adherence to privacy and data security protocols. Partnered with internal departments to coordinate fast and effective resolution of escalated customer concerns. Recognized as Top QA and SCAT Performer for 6 consecutive months, reflecting a strong track record in delivering customer satisfaction and service excellence.

General Virtual Assistant at N/A

August 1, 2025 - October 20, 2025

Oversee and maintain accurate inventory records on Shopify, ensuring product listings are up to date. Regularly audit and update product details such as images, descriptions, tags, categories, and SEO-related fields. Monitor low-stock and out-of-stock items, coordinating with suppliers or internal teams to restock as needed. Generate and analyze inventory reports to identify trends, slow-moving stock, and potential issues. Coordinate with suppliers, warehouses, or fulfillment centers to streamline inventory flow.

Customer Support Representative at Foundever

September 1, 2022 - October 26, 2025

Responded to customer and technician inquiries via Zendesk; used Early Connect for real-time communication with technicians to troubleshoot and escalate when needed. Maintained detailed records and tracked issue trends in Excel for reporting and process improvement. Consistently met SLA timelines, updated tickets with relevant information, and coordinated with internal teams to resolve complex concerns. Fostered clear communication between clients, technical teams, and stakeholders to maintain high customer satisfaction and operational efficiency. Collaborated with cross-functional teams to optimize processes using data-driven insights.

Chat Support Representative at Alorica

April 1, 2024 - October 26, 2025

Responded to 100+ daily customer inquiries via live chat and email, providing expert assistance with billing, data usage, postpaid, and mobile plan adjustments. Consistently met and exceeded SLAs, maintaining a 95%+ QA rating. Handled sensitive account tasks including SIM upgrades, plan renewals, and loyalty rewards with strict adherence to privacy and data security protocols. Partnered with internal departments—technical support, billing, and loyalty teams—to coordinate fast and effective resolution of escalated customer concerns. Recognized as Top QA and SCAT Performer for 6 consecutive months.

General Virtual Assistant at N/A

August 1, 2025 - October 26, 2025