Customer Support at Concentrix

Act as a technical liaison between users and engineering teams, investigating software, account, and platform issues across multiple systems. Diagnose application and access-control problems using internal tools, logs, and structured data from CRM and backend platforms. Maintain high-quality technical case documentation, including reproduction steps and root-cause summaries for escalations. Perform data validation and reporting to identify recurring defects and workflow bottlenecks. Collaborate with QA, DevOps, and Engineering teams to resolve bugs, configuration issues, and deployment-related incidents.

Web Developer Intern at Zentelical Ltd

Built & evolved new platforms used across multiple websites. Developed reusable templates/components (React /Next Js). Integrations with internal & third-party systems. Worked closely with product, design & engineering. Contributed to CI/CD, testing, performance & accessibility.

Junior Developer at Droomwork

Contributed to backend API development, including implementing endpoints, handling data validation and error conditions. Improved UI responsiveness and user experience using TypeScript and React. Wrote and executed unit tests (Jest, Postman) to increase code reliability and support refactoring. Worked within an Agile team alongside product managers and designers, attending stand ups and sprint reviews and contributing to planning.