Lil Nikoletti

Produced brand and marketing materials across print and digital formats (brochures, flyers, and digital content) and adapted designs to different platforms and ratios. Built and maintained Figma component systems and style guides to keep work consistent and easy to hand off. Updated websites using platforms like Shopify and WordPress, ensuring smooth user experiences and consistent branding. Created social media assets including graphics, videos, and occasional animations, plus email/EDM layouts for launches and promotions. Collaborated with teams to understand design briefs and deliver creative solutions aligned with brand guidelines, while managing multiple assignments quickly in a fast-paced environment.

Designed and produced marketing and creative materials across print and digital formats (brochures, flyers, and digital content). Built and maintained Figma component systems and style guides to keep branding consistent and handoff smooth. Supported website updates using Shopify and WordPress while maintaining a cohesive user experience. Created social media content including graphics, animations, and video assets, and occasionally designed email/EDM layouts for launches and promotions. Collaborated with teams and stakeholders to interpret design briefs and align creative output with brand guidelines, while managing multiple tasks in a fast-paced environment.

Assisted Shopify merchants with redesigned online stores and tailored guidance for ecommerce needs, ranging from resolving coding issues to selecting ideal templates. Engaged merchants through active listening and problem solving, providing strategies for growth. Managed diverse communication channels including phone calls, live chats, and emails, while maintaining prompt response times. Handled support tickets efficiently and completed required documentation after interactions to ensure effective follow-up and continuity.