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I am a team-oriented technical professional with 10 years of comprehensive experience in quality assurance and systems engineering in high-stakes, fast-paced environments. I have led testing teams, developed automated test scripts, and ensured the delivery of high-quality solutions across healthcare, retail, and consulting industries. I am adept at collaborating with cross-functional teams, implementing best testing practices, and optimizing testing processes for efficiency and accuracy. I am passionate about driving quality through proactive planning, mentorship, and continuous improvement.…I am a team-oriented technical professional with 10 years of comprehensive experience in quality assurance and systems engineering in high-stakes, fast-paced environments. I have led testing teams, developed automated test scripts, and ensured the delivery of high-quality solutions across healthcare, retail, and consulting industries. I am adept at collaborating with cross-functional teams, implementing best testing practices, and optimizing testing processes for efficiency and accuracy. I am passionate about driving quality through proactive planning, mentorship, and continuous improvement.

Mark Hall

QA Engineer, Web Developer, Full Stack Developer, +2

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I am a team-oriented technical professional with 10 years of comprehensive experience in quality assurance and systems engineering in high-stakes, fast-paced environments. I have led testing teams, developed automated test scripts, and ensured the delivery of high-quality solutions across healthcare, retail, and consulting industries. I am adept at collaborating with cross-functional teams, implementing best testing practices, and optimizing testing processes for efficiency and accuracy. I am passionate about driving quality through proactive planning, mentorship, and continuous improvement.…I am a team-oriented technical professional with 10 years of comprehensive experience in quality assurance and systems engineering in high-stakes, fast-paced environments. I have led testing teams, developed automated test scripts, and ensured the delivery of high-quality solutions across healthcare, retail, and consulting industries. I am adept at collaborating with cross-functional teams, implementing best testing practices, and optimizing testing processes for efficiency and accuracy. I am passionate about driving quality through proactive planning, mentorship, and continuous improvement.

Available to hire

I am a team-oriented technical professional with 10 years of comprehensive experience in quality assurance and systems engineering in high-stakes, fast-paced environments. I have led testing teams, developed automated test scripts, and ensured the delivery of high-quality solutions across healthcare, retail, and consulting industries.

I am adept at collaborating with cross-functional teams, implementing best testing practices, and optimizing testing processes for efficiency and accuracy. I am passionate about driving quality through proactive planning, mentorship, and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

End User Support Specialist at CoxHealth

August 1, 2025 - Present

Provide frontline technical assistance to clinical and administrative staff; troubleshoot hardware and software issues within the healthcare workflow; support EMR/EHR applications; lead a team for transition from Cerner to Epic; on-call support; travel to sites within a 2-hour radius; communicate complex hardware and networking information to non-technical stakeholders; knowledge of LAN/WAN, cabling standards, and network security devices.

Quality Assurance Engineer at O’Reilly Auto Parts

September 1, 2019 - April 1, 2025

Modernized legacy AS400 to reduce cost and improve efficiency in company-wide functions; led a team of 6 testers through comprehensive test cycles; mentored new hires on standards for test cases, bugs, and environment setup; biannual performance reviews; four years of requirement reviews to confirm fixes met business and end-user definitions; used JIRA for bug tracking and project management; familiar with enterprise architecture frameworks; directed migration from Waterfall to Agile to align with software development and business requirements.

System Engineer at Boston Children’s Hospital

September 1, 2018 - September 1, 2019

Collaborated with medical professionals and Cerner systems to ensure quality of healthcare systems; on-call support for software and critical medical technology; provided Cerner support across hospital and clinics; interfaced with clinicians to resolve EMR issues; implemented Cerner Connect mobile solution to enable patient care on mobile devices.

System Engineer at Cerner

October 1, 2016 - September 1, 2018

Provided phone support to users at hospitals and doctor’s offices for Cerner healthcare solutions; maintained enterprise-level systems using iBus; integrated help solutions between customer systems and corporate systems; conducted emergency response meetings; VA clearance for hospital support.

Quality Assurance Engineer at Accenture Consulting

January 1, 2013 - September 1, 2016

Used relational databases to verify data during web testing; performed black-box testing (functional, integration, system, and regression); collaborated with developers, project managers, business analysts, and other testers to create detailed test plans and test cases; conducted root cause analysis and ensured timely fixes; tested code changes from both user and backend perspectives to meet client requirements.