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I am a Software Engineering graduate with a passion for technology and a strong foundation in cloud support and system monitoring. Currently, I am involved in troubleshooting and ensuring SLA compliance for regional clients, while also enjoying baking as a freelance baker on the side.…

Melyssa Ann Siaw Tze Fui

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I am a Software Engineering graduate with a passion for technology and a strong foundation in cloud support and system monitoring. Currently, I am involved in troubleshooting and ensuring SLA compliance for regional clients, while also enjoying baking as a freelance baker on the side.…

Available to hire

I am a Software Engineering graduate with a passion for technology and a strong foundation in cloud support and system monitoring. Currently, I am involved in troubleshooting and ensuring SLA compliance for regional clients, while also enjoying baking as a freelance baker on the side.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Malay

Advanced

Work Experience

Technical Support Engineer at 1Cloudstar Pte Ltd

September 1, 2025 - Present

Served as the initial technical contact for clients, delivering clear communication to diagnose issues related to cloud platforms. Monitored system health and performance using tools like AWS CloudWatch and handled client tickets in Jira.

Quality Assurance Tester at Avenue Pixel Sdn Bhd

March 1, 2025 - August 1, 2025

Performed quality assurance testing and verified system enhancements before deployment. Assisted in deployment, monitoring, and upgrades.

Freelance Baker at Self-employed

November 1, 2025 - Present

Managed custom baking orders and communication with clients, ensuring quality and safety standards.

Barista & Cashier at Chicklicious

December 1, 2021 - March 1, 2022

Prepared and served beverages, handled customer orders, and maintained stock.