I don't just build digital platforms—I engineer growth and maximize efficiency. For over 11 years, I have leveraged a unique, integrated skill set to serve as a Web Developer and UI/UX Designer, focused on translating complex business needs into seamless, high-performance digital experiences. My proficiency goes far beyond front-end design, specializing in deep-level System Automations and Integration to streamline operations, cut costs, and ensure scalable infrastructure. The impact? I combine this technical foundation with strategic market expertise: Visibility & Acquisition (expert-level command of Digital Marketing and SEO ensuring platforms are found by the right audience); Engagement & Community (proven results in Social Media Marketing and Management turning traffic into loyal communities and active customers growth); Brand Integrity (graphic design ensuring every touchpoint—from a website to a social ad—maintains professional brand consistency); Execution (skilled Project Manager delivering initiatives on time, within scope, and beyond expectations). This holistic approach, connecting development, marketing, and efficiency, has been successfully deployed for successful business and brand clients across major global markets, including the US, EU, UK, and Australia.…

Miguel V.

I don't just build digital platforms—I engineer growth and maximize efficiency. For over 11 years, I have leveraged a unique, integrated skill set to serve as a Web Developer and UI/UX Designer, focused on translating complex business needs into seamless, high-performance digital experiences. My proficiency goes far beyond front-end design, specializing in deep-level System Automations and Integration to streamline operations, cut costs, and ensure scalable infrastructure. The impact? I combine this technical foundation with strategic market expertise: Visibility & Acquisition (expert-level command of Digital Marketing and SEO ensuring platforms are found by the right audience); Engagement & Community (proven results in Social Media Marketing and Management turning traffic into loyal communities and active customers growth); Brand Integrity (graphic design ensuring every touchpoint—from a website to a social ad—maintains professional brand consistency); Execution (skilled Project Manager delivering initiatives on time, within scope, and beyond expectations). This holistic approach, connecting development, marketing, and efficiency, has been successfully deployed for successful business and brand clients across major global markets, including the US, EU, UK, and Australia.…

Available to hire

I don’t just build digital platforms—I engineer growth and maximize efficiency. For over 11 years, I have leveraged a unique, integrated skill set to serve as a Web Developer and UI/UX Designer, focused on translating complex business needs into seamless, high-performance digital experiences.

My proficiency goes far beyond front-end design, specializing in deep-level System Automations and Integration to streamline operations, cut costs, and ensure scalable infrastructure. The impact? I combine this technical foundation with strategic market expertise: Visibility & Acquisition (expert-level command of Digital Marketing and SEO ensuring platforms are found by the right audience); Engagement & Community (proven results in Social Media Marketing and Management turning traffic into loyal communities and active customers growth); Brand Integrity (graphic design ensuring every touchpoint—from a website to a social ad—maintains professional brand consistency); Execution (skilled Project Manager delivering initiatives on time, within scope, and beyond expectations). This holistic approach, connecting development, marketing, and efficiency, has been successfully deployed for successful business and brand clients across major global markets, including the US, EU, UK, and Australia.

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Skills

Experience Level

Language

English
Fluent
Tagalog
Fluent

Work Experience

Web Developer/ UI/UX Designer/ Digital Marketing Specialist/ Social Media Marketer/ Content Producer at WorkPlaces
June 5, 2017 - Present
Highly accomplished professional with 11 years of experience driving business growth for successful brands across the USA, UK, EU, and Australia. I merge technical development, strategic design, creative content, and project leadership to deliver holistic digital solutions engineered for measurable success, directly impacting revenue, traffic, and user engagement. Web Development, UI/UX, & System Integration Expert in building and optimizing user-focused digital experiences. I design and develop custom websites and applications, specializing in System Integrations and Automations to connect tools (CRM, ERP, Marketing Automation) and establish efficient data workflows. My work has reduced bounce rates by up to 22% and increased average site traffic by 20%. Social Media Marketing & Management Proven expertise in full-cycle social media strategy, execution, and optimization of organic and paid campaigns. Strategies have consistently driven significant brand growth, boosting engagement by over 145% and achieving a 3x increase in qualified leads directly from social platforms. Digital Marketing, Content, & Automation I craft and execute integrated, multi-channel digital campaigns that drive brand awareness, lead generation, and conversions. I implement marketing automation to streamline customer journeys, trigger personalized content, and ensure efficient lead nurturing. I've increased organic traffic by 40% YoY through effective SEO and produced high-converting content across email, blog, and landing pages. Project Management & Strategic Leadership History of managing complex projects from inception to launch, delivering on time and within budget. I've successfully led cross-functional teams, implementing Agile methodologies that reduced project delivery times by 20% and improved team productivity by up to 30%. I excel at managing client relationships, ensuring project-to-business alignment, and maintaining a high client satisfaction rate of over 95%.
Frontend Web Developer/Digital Marketing/Content Creation at Upwork
September 8, 2014 - May 31, 2017
• Designed and developed responsive and visually appealing websites using HTML5, CSS3, JavaScript, and jQuery, ensuring optimal user experience across devices and browsers. • Implemented UI/UX best practices to improve website usability and user engagement, resulting in a 30% increase in website traffic and a 20% decrease in bounce rates for clients in various industries. • Optimized website loading speed and performance through image optimization, CSS minification, and browser caching, resulting in a 50% reduction in page load time and improved search engine ranking for clients. • Implemented Google Analytics and other tracking tools to monitor website traffic and user behavior, providing clients with insights on website performance and identifying areas for improvement. • Created and managed social media campaigns across various platforms, including Facebook, Twitter, and Instagram, resulting in a 40% increase in social media followers and improved brand awareness for clients. • Designed and created visually appealing graphics, logos, and branding materials using Adobe Photoshop, Illustrator, and InDesign, ensuring consistency in brand identity across all marketing channels. • Developed and implemented content marketing strategies, including blog post creation, email marketing, and lead generation campaigns, resulting in increased website traffic and improved lead conversion rates. • Collaborated with back-end developers to ensure seamless integration of design and functionality, including integration with various CMS platforms such as WordPress, Drupal, and Magento. • Provided technical support and training to clients on website maintenance and updates, resulting in improved website performance and client satisfaction.
Web Developer/ UI/UX Designer/ Digital Marketing Specialist/ Social Media Marketer/ Content Producer at WorkPlaces
June 1, 2017 - Present
Lead multi-disciplinary digital initiatives for brands across the USA, UK, EU, and Australia. I blend software development, design thinking, content creation, and project leadership to deliver high-performance websites and applications. I design and implement system integrations (CRM, ERP, Marketing Automation) to streamline data flows and improve efficiency and scalability. Notable outcomes include reducing bounce rates by up to 22% and increasing average site traffic by 20% through UX and performance enhancements, SEO tuning, and compelling content. I align development with marketing and operations, managing cross-functional teams in Agile environments to deliver measurable revenue, leads, and engagement while maintaining consistent brand identity across channels.
Frontend Web Developer/Digital Marketing/Content Creation at Upwork
May 1, 2017 - September 30, 2025
Designed and developed responsive websites using HTML5, CSS3, JavaScript, and jQuery to ensure optimal UX across devices. Implemented UI/UX best practices, resulting in a 30% increase in site traffic and a 20% reduction in bounce rates for clients across various industries. Improved performance through image optimization, CSS minification, and browser caching, achieving a 50% faster page load time and better search rankings. Integrated Google Analytics and other tracking tools to monitor traffic, user behavior, and conversion opportunities. Created and managed social media campaigns across Facebook, Twitter, and Instagram, growing followers by about 40% and boosting brand awareness. Produced graphics and branding assets with Adobe suite, ensuring consistent identity. Executed content marketing strategies (blogs, emails, landing pages) to boost traffic and lead conversions. Collaborated with back-end developers to ensure seamless CMS integrations (WordPress, Drupal, Magento) and provide
Technical Specialist at Apple Inc.
September 1, 2014 - September 30, 2025
Troubleshot hardware and software problems on Apple devices and resolved network and backup issues. Assisted customers with Apple ID setup and email clients (Outlook, Exchange, Entourage, Thunderbird, Eudora, Apple Mail). Delivered daily RMA processing and creative solutions for about 300 customers. Supported end users with setup, services, and technical inquiries, building confidence in evolving technology. Contributed to the UAE store launch by delivering reliable technical support and customer care.
IT Support Engineer at Sharaf DG
August 1, 2012 - September 30, 2025
Implemented a new helpdesk system reducing average ticket resolution time by 30%. Developed and executed a disaster recovery plan to maintain business continuity during outages. Conducted security audits and recommendations resulting in a 25% drop in security incidents. Migrated a major application to a new platform with minimal downtime and coordinated remote access solutions that increased employee satisfaction by 20%. Trained end users on software and hardware to achieve a 95% satisfaction rate. Troubleshot complex network issues, reducing downtime by 40%. Led the deployment of a new inventory management system, cutting discrepancies by 50%.
Technical Support Representative at AT&T - USA
June 1, 2010 - September 30, 2025
Consistently achieved high first-call resolution, customer satisfaction, and low average handle times. Created a comprehensive knowledge base and troubleshooting guides to reduce escalations and improve self-service. Supported cross-functional teams to identify and resolve complex issues and contributed to process improvements. Mentored new hires and participated in ongoing training to advance performance goals.
IT Specialist at Upwork IT Specialists
June 1, 2008 - September 30, 2025
Managed remote servers for multiple clients, ensuring high availability and zero security breaches. Implemented security policies for remote work, reducing ticket response time by 50% through automation and proactive monitoring. Migrated client systems to the cloud, increasing scalability and reducing costs. Documented systems and processes, mentored junior staff, and maintained strong client relationships to sustain high satisfaction.
IT Administrator at Blink IT
September 1, 2006 - September 30, 2025
Implemented an inventory tracking system reducing errors by 50% and increasing efficiency by 30%. Designed and implemented backup and disaster recovery plans, ensuring business continuity. Conducted security audits resulting in zero breaches. Deployed and configured new workstations, updated software policies, and cut IT costs through vendor renegotiations. Improved network performance, trained new employees on IT policies, and facilitated cloud-based collaboration tools.
Web Developer/ UI/UX Designer/ Digital Marketing Specialist/ Social Media Marketer/ Content Producer at WorkPlaces
June 1, 2017 - Present
Lead end-to-end digital solutions across web development, UI/UX design, and marketing. Architect system integrations and automations to connect CRM, ERP, and marketing tools, enabling efficient data workflows and scalable infrastructure. Achievements include reducing bounce rate by up to 22%, increasing average site traffic by 20%, boosting social engagement by over 145%, and generating a 3x increase in qualified leads from social campaigns.
Frontend Web Developer/Digital Marketing/Content Creation at Upwork
May 1, 2017 - September 30, 2025
Designed and developed responsive websites using HTML5, CSS3, JavaScript, and jQuery; implemented UI/UX best practices to improve usability and engagement. Optimized performance and load times, integrated Google Analytics and tracking tools, managed social media campaigns, created branding materials, and developed content marketing strategies. Collaborated with back-end developers to ensure seamless CMS integrations (WordPress, Drupal, Magento) and provided client training.
Technical Specialist at Apple Inc.
September 1, 2014 - September 30, 2025
Identified and resolved hardware/software problems, set up Apple IDs, and supported email clients. Provided creative solutions and RMA processes for a high-volume customer base, contributing to UAE store launch and delivering end-user training and support.
IT Support Engineer at Sharaf DG
August 1, 2012 - September 30, 2025
Implemented a new helpdesk system reducing average ticket resolution time by 30%. Developed and tested disaster recovery plans, conducted security audits reducing incidents by 25%, supported remote access, and delivered end-user training. Troubleshot network and system issues to improve reliability.
Technical Support Representative at AT&T - USA
June 1, 2010 - September 30, 2025
Maintained high first-call resolution and customer satisfaction. Created knowledge base to improve self-service, collaborated with product management and engineering on issue resolution, mentored new hires, and contributed to process improvements.
IT Specialist at Upwork
June 1, 2008 - September 30, 2025
Managed remote servers for multiple clients, implemented security policies for remote work, and reduced ticket response time by 50% through automation and proactive monitoring. Documented processes, migrated systems to the cloud, and mentored junior team members.
IT Administrator at Blink IT
September 1, 2006 - September 30, 2025
Implemented inventory tracking, backup and disaster recovery planning, conducted security audits, and managed deployment of new workstations. Trained staff, improved IT efficiency, and introduced cloud collaboration tools.
Web Developer/ UI/UX Designer/ Digital Marketing Specialist/ Social Media Marketer/ Content Producer at WorkPlaces
June 1, 2017 - Present
Web Development, UI/UX, & System Integration: I build and optimize user-focused digital experiences, designing and developing custom websites and applications, specializing in system integrations and automations to connect tools (CRM, ERP, Marketing Automation) and create efficient data workflows. My work has reduced bounce rates by up to 22% and increased average site traffic by 20%. Social Media Marketing & Management: I execute full-cycle social media strategies, optimizing organic and paid campaigns to drive brand growth, engagement, and lead generation; results include engagement growth of over 145% and a 3x increase in qualified leads from social platforms. Digital Marketing, Content, & Automation: I craft integrated, multi-channel campaigns that drive brand awareness, nurture customer journeys, and boost conversions, implementing marketing automation to streamline processes. Organic traffic grew by 40% YoY through SEO, and I produce high-converting content across email, blogs, a
Frontend Web Developer / Digital Marketing / Content Creation at Upwork
May 1, 2017 - September 30, 2025
Designed and developed responsive websites using HTML5, CSS3, JavaScript, and jQuery; implemented UI/UX best practices to improve usability and engagement, resulting in a 30% increase in website traffic and a 20% decrease in bounce rate. Optimized loading speed (50% reduction in page load time). Implemented Google Analytics and tracking tools. Created and managed social media campaigns across Facebook, Twitter, and Instagram, increasing followers by 40% and improving brand awareness. Crafted branding materials with Adobe Creative Suite and led content marketing initiatives (blogs, email, landing pages) to boost traffic and conversions. Collaborated with back-end teams to integrate with CMS platforms (WordPress, Drupal, Magento) and provided client training on site maintenance.
Technical Specialist at Apple Inc.
September 1, 2014 - September 30, 2025
Provided hardware-to-software troubleshooting, network support, and backup solutions for Apple devices. Setup and support for Apple IDs and email clients (Outlook, Exchange, Entourage, Thunderbird, Apple Mail). Managed RMA processes for ~300 customers daily and delivered solutions that boosted customer confidence in evolving technology. Contributed to the UAE store launch.
IT Support Engineer at Sharaf DG
August 1, 2012 - September 30, 2025
Implemented a new helpdesk system reducing ticket resolution time by 30%. Developed disaster recovery plans and conducted security audits, reducing security incidents by 25%. Migrated a major application with minimal downtime; implemented remote access and trained end-users with 95% satisfaction. Improved network reliability; reduced downtime by 40% and led inventory management improvements.
Technical Support Representative at AT&T - USA
June 1, 2010 - September 30, 2025
Maintained high first-call resolution and customer satisfaction. Built a knowledge base, reduced escalations, and handled high-volume calls. Contributed to new call-center processes, mentored new hires, and utilized call-center software to manage interactions.
IT Specialist at Upwork IT Specialists
June 1, 2008 - September 30, 2025
Managed and maintained remote servers for multiple clients, ensuring high availability. Implemented security policies for remote work. Reduced ticket response time by 50% through automation and proactive monitoring. Migrations to the cloud and comprehensive client documentation. Mentored junior staff and maintained strong client relationships.
Administrator at Blink IT
September 1, 2006 - September 30, 2025
Implemented inventory tracking, backup and disaster recovery plans, and security audits with zero breaches. Deployed and configured new workstations, implemented software update policy, and reduced IT costs through vendor negotiations. Trained employees on IT policies and introduced cloud collaboration tools and thorough documentation.

Education

Bachelor of Science in Information Technology at AMA Computer College
June 5, 2006 - March 30, 2010
Computer and Information Sciences and Support Services at AMA Computer Learning Center
June 7, 2004 - March 30, 2004
Bachelor’s Degree, Information Technology at AMA Computer College
January 1, 2006 - January 1, 2010
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services at AMA Computer Learning Center
January 1, 2004 - January 1, 2004
Bachelor’s Degree, Information Technology at AMA Computer College
January 1, 2006 - January 1, 2010
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services at AMA Computer Learning Center
January 1, 2004 - January 1, 2004
Bachelor’s Degree, Information Technology at AMA Computer College
January 1, 2006 - January 1, 2010
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services at AMA Computer Learning Center
January 1, 2004 - January 1, 2004

Qualifications

Windows 10 PC Aisle Accreditation
January 1, 2016 - September 30, 2025
Office 2014-2016
January 1, 2014 - January 1, 2016
Windows Accreditation 2014-2015
January 1, 2014 - January 1, 2015
PC Aisle Accreditation Windows 10
January 1, 2016 - September 30, 2025
Office 2014-2016 Accreditation
January 1, 2014 - December 31, 2016
Windows Accreditation
January 1, 2014 - December 31, 2015
Windows 10 PC Aisle Accreditation
January 1, 2016 - September 30, 2025
Office 2014-2016 Accreditation
January 1, 2014 - January 1, 2016
Windows Accreditation
January 1, 2014 - January 1, 2015

Industry Experience

Software & Internet, Computers & Electronics, Professional Services, Financial Services, Healthcare, Retail, Consumer Goods, Wholesale & Distribution, Media & Entertainment, Real Estate & Construction, Transportation & Logistics, Telecommunications, Travel & Hospitality, Non-Profit Organization, Gaming, Education

Skills

Experience Level