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Hi, I’m Eponine. I’m an adaptable and resourceful professional with 7+ years of experience in customer service, hospitality, and administrative support. I enjoy mastering new systems quickly, streamlining workflows, and delivering excellent results in fast-paced environments while keeping a strong focus on customer satisfaction. I thrive in collaborative teams and have hands-on experience in marketing, content creation, and event coordination, always aiming to elevate client experiences and outcomes.…Hi, I’m Eponine. I’m an adaptable and resourceful professional with 7+ years of experience in customer service, hospitality, and administrative support. I enjoy mastering new systems quickly, streamlining workflows, and delivering excellent results in fast-paced environments while keeping a strong focus on customer satisfaction. I thrive in collaborative teams and have hands-on experience in marketing, content creation, and event coordination, always aiming to elevate client experiences and outcomes.

Eponine Mae D. Jayco

Content Creator, Social Media Manager, Video Editor, +4

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Hi, I’m Eponine. I’m an adaptable and resourceful professional with 7+ years of experience in customer service, hospitality, and administrative support. I enjoy mastering new systems quickly, streamlining workflows, and delivering excellent results in fast-paced environments while keeping a strong focus on customer satisfaction. I thrive in collaborative teams and have hands-on experience in marketing, content creation, and event coordination, always aiming to elevate client experiences and outcomes.…Hi, I’m Eponine. I’m an adaptable and resourceful professional with 7+ years of experience in customer service, hospitality, and administrative support. I enjoy mastering new systems quickly, streamlining workflows, and delivering excellent results in fast-paced environments while keeping a strong focus on customer satisfaction. I thrive in collaborative teams and have hands-on experience in marketing, content creation, and event coordination, always aiming to elevate client experiences and outcomes.

Available to hire

Hi, I’m Eponine. I’m an adaptable and resourceful professional with 7+ years of experience in customer service, hospitality, and administrative support. I enjoy mastering new systems quickly, streamlining workflows, and delivering excellent results in fast-paced environments while keeping a strong focus on customer satisfaction.

I thrive in collaborative teams and have hands-on experience in marketing, content creation, and event coordination, always aiming to elevate client experiences and outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Service Crew (Part Time) at Penang Culture

January 1, 2024 - November 2, 2025

Delivered exceptional guest experiences in a fast-paced environment, averaging 60+ diners in a 5-hour shift; maintained high standards of food hygiene and venue cleanliness during peak operating hours.

Service Crew (Part Time) at Pret A’ Manger

January 1, 2024 - November 2, 2025

Provided friendly and efficient service to international travellers in Changi Airport’s departure lounge, supporting quick turnaround times under pressure; baked and rotated daily pastries with zero product waste across shifts; supported kitchen operations by managing restocks, daily inventory checks, and back-of-house readiness for inspections; maintained up-to-date knowledge of allergens and food safety standards, ensuring regulatory compliance.

Guest Relations Officer at Altro Zafferano

December 31, 2023 - December 31, 2023

Managed guest bookings using SevenRooms and Chope, reducing no-show rates by ~25% through proactive confirmation calls and profile updates; built rapport with high-end clientele, supporting a seamless front-of-house experience during high-profile events and fine dining service; assisted in planning and executing weddings, private dinners, and corporate events; recognized by management for consistently smooth guest check-ins and conflict-free reservation handling.

Customer Service Representative at Premium Comfort Heating and Air Conditioning Ltd.

December 31, 2019 - December 31, 2019

Scheduled HVAC appointments using CloudTalk, coordinating real-time updates to a dynamic team calendar and initiated retention calls to past customers, converting ~30% into maintenance plan renewals.

Team Member / Barista / Team Member Trainer at Pret A’ Manger

December 31, 2020 - December 31, 2020

Delivered peak-hour service to 150+ customers/day, consistently hitting a 3-minute service target for all beverage orders and contributing to a daily average sale of $10,000; trained 10+ new hires in FOH and BOH roles, ensuring 100% adherence to food safety and presentation standards; led early-morning pastry prep and display, contributing to successful store openings and top scores in internal audits; handled complex payment processing including foreign currencies and large group orders with accuracy and efficiency.

Team Member / Barista / Team Member Trainer at Pret A’ Manger

January 1, 2022 - November 2, 2025

Re-joined as Team Member/Barista; provided front-of-house service to maintain high standards of customer experience and food safety.

Marketing and Client Service Specialist at SpotMedia Marketing Communications

December 31, 2018 - December 31, 2018

Managed content and customer engagement across Facebook, Instagram, and Twitter, boosting organic reach by 40% in 6 months; delivered monthly insights reports to clients, aligning performance with campaign KPIs and recommending future strategies; coordinated CEO's logistics (travel, meetings, minutes), ensuring seamless client interactions and executive time management.

Technical and Billing Customer Service Representative (Hughes Network) at Sutherland Global Services

December 31, 2016 - December 31, 2016

Resolved internet connectivity issues and billing discrepancies for US-based customers with a 94% first-call resolution rate out of 70+ average inbound calls per shift; retained at-risk accounts by diffusing high-stress calls and providing tailored solutions, averaging 4+ positive surveys per shift; documented live calls with precision, supporting accurate internal case transfers and tracking.

Guest Relations Officer at Altro Zafferano

January 1, 2022 - December 31, 2023

Managed guest bookings using SevenRooms and Chope, reducing no-show rates by ~25% through proactive confirmation calls and profile updates. Built rapport with high-end clientele, supporting a seamless front-of-house experience during high-profile events and fine dining service. Assisted in planning and executing weddings, private dinners, and corporate events alongside the Event Manager. Recognized by management for consistently smooth guest check-ins and conflict-free reservation handling.

Team Member / Barista / Team Member Trainer at Pret A’ Manger

January 1, 2018 - December 31, 2020

Delivered peak-hour service to 150+ customers/day, consistently hitting a 3-minute service target for all beverage orders and contributing to a daily average sale of $10,000. Trained 10+ new hires in FOH and BOH roles, ensuring 100% adherence to food safety and presentation standards. Led early-morning pastry prep and display, contributing to successful store openings and top scores in internal audits. Handled complex payment processing including foreign currencies and large group orders with accuracy and efficiency.

Team Member / Barista at Pret A’ Manger

January 1, 2022 - December 31, 2022

(2022) Role supporting high-volume service and customer experience.

Visual Assistant / Transcriber at Freelancer.com (Remote)

January 1, 2018 - December 31, 2018

Handled multiple small projects in website work. Supported clients with virtual assistance tasks including email management, data entry, document formatting, and online research. Met strict deadlines while managing multiple projects independently.

Marketing and Client Service Specialist at SpotMedia Marketing Communications

January 1, 2016 - December 31, 2018

Managed content and customer engagement across Facebook, Instagram, and Twitter, boosting organic reach by 40% in 6 months. Delivered monthly insights reports to clients, aligning performance with campaign KPIs and recommending future strategies. Coordinated CEO's logistics (travel, meetings, minutes), ensuring seamless client interactions and executive time management.

Technical and Billing Customer Service Representative at Sutherland Global Services (Hughes Network)

January 1, 2014 - December 31, 2016

Resolved internet connectivity issues and billing discrepancies for US-based customers with a 94% first-call resolution rate out of 70+ average inbound calls per shift. Retained at-risk accounts by diffusing high-stress calls and providing tailored solutions, averaging 4+ positive surveys per shift. Documented live calls with precision, supporting accurate internal case transfers and tracking.