Available to hire
Hi, I’m Eponine Mae D. Jayco. I have over 7 years of experience in customer service, hospitality, and administrative support, with a proven ability to quickly learn new systems, streamline workflows, and deliver excellent results in fast-paced environments. I’m known for adapting to diverse settings, building rapport with customers, and maintaining high standards of service and safety.
Experience Level
Work Experience
Service Crew (Part Time) at Penang Culture
January 1, 2024 - November 2, 2025Delivered exceptional guest experiences in a fast-paced environment, averaging 60+ diners in a 5-hour shift; maintained high standards of food hygiene and venue cleanliness during peak operating hours.
Service Crew (Part Time) at Pret A’ Manger
January 1, 2024 - November 2, 2025Provided friendly and efficient service to international travellers in Changi Airport’s departure lounge, supporting quick turnaround times under pressure; baked and rotated daily pastries with zero product waste across shifts; supported kitchen operations by managing restocks, daily inventory checks, and back-of-house readiness for inspections; maintained up-to-date knowledge of allergens and food safety standards, ensuring regulatory compliance.
Guest Relations Officer at Altro Zafferano
December 31, 2023 - December 31, 2023Managed guest bookings using SevenRooms and Chope, reducing no-show rates by ~25% through proactive confirmation calls and profile updates; built rapport with high-end clientele, supporting a seamless front-of-house experience during high-profile events and fine dining service; assisted in planning and executing weddings, private dinners, and corporate events; recognized by management for consistently smooth guest check-ins and conflict-free reservation handling.
Customer Service Representative at Premium Comfort Heating and Air Conditioning Ltd.
December 31, 2019 - December 31, 2019Scheduled HVAC appointments using CloudTalk, coordinating real-time updates to a dynamic team calendar and initiated retention calls to past customers, converting ~30% into maintenance plan renewals.
Team Member / Barista / Team Member Trainer at Pret A’ Manger
December 31, 2020 - December 31, 2020Delivered peak-hour service to 150+ customers/day, consistently hitting a 3-minute service target for all beverage orders and contributing to a daily average sale of $10,000; trained 10+ new hires in FOH and BOH roles, ensuring 100% adherence to food safety and presentation standards; led early-morning pastry prep and display, contributing to successful store openings and top scores in internal audits; handled complex payment processing including foreign currencies and large group orders with accuracy and efficiency.
Team Member / Barista / Team Member Trainer at Pret A’ Manger
January 1, 2022 - November 2, 2025Re-joined as Team Member/Barista; provided front-of-house service to maintain high standards of customer experience and food safety.
Marketing and Client Service Specialist at SpotMedia Marketing Communications
December 31, 2018 - December 31, 2018Managed content and customer engagement across Facebook, Instagram, and Twitter, boosting organic reach by 40% in 6 months; delivered monthly insights reports to clients, aligning performance with campaign KPIs and recommending future strategies; coordinated CEO's logistics (travel, meetings, minutes), ensuring seamless client interactions and executive time management.
Technical and Billing Customer Service Representative (Hughes Network) at Sutherland Global Services
December 31, 2016 - December 31, 2016Resolved internet connectivity issues and billing discrepancies for US-based customers with a 94% first-call resolution rate out of 70+ average inbound calls per shift; retained at-risk accounts by diffusing high-stress calls and providing tailored solutions, averaging 4+ positive surveys per shift; documented live calls with precision, supporting accurate internal case transfers and tracking.
Education
Bachelor in Business Administration Major in Marketing Management at St. Louise de Marillac College of Sorsogon
January 1, 2015 - January 1, 2015Drafting Certificate at Sorsogon State College - Laboratory High School
January 1, 2009 - January 1, 2009Qualifications
WSG Food Safety and Hygiene - 1
January 1, 2023 - November 2, 2025Industry Experience
Travel & Hospitality, Retail, Professional Services, Other
Experience Level
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