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I’m Michael Kent, a results-driven quality and accessibility professional with over a decade of experience in software testing, IT support, and site accessibility. I enjoy collaborating with cross-functional teams to build robust, user-friendly solutions and to improve processes through automation and thoughtful testing strategies. In my recent roles, I’ve led testing efforts, contributed to automation initiatives, and helped ensure accessibility compliance across large-scale sites. I’m passionate about continuous learning and applying best practices to deliver reliable, accessible experiences.…I’m Michael Kent, a results-driven quality and accessibility professional with over a decade of experience in software testing, IT support, and site accessibility. I enjoy collaborating with cross-functional teams to build robust, user-friendly solutions and to improve processes through automation and thoughtful testing strategies. In my recent roles, I’ve led testing efforts, contributed to automation initiatives, and helped ensure accessibility compliance across large-scale sites. I’m passionate about continuous learning and applying best practices to deliver reliable, accessible experiences.

Michael Kent

Web Designer, Front-End Developer, Full Stack Developer, +2

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I’m Michael Kent, a results-driven quality and accessibility professional with over a decade of experience in software testing, IT support, and site accessibility. I enjoy collaborating with cross-functional teams to build robust, user-friendly solutions and to improve processes through automation and thoughtful testing strategies. In my recent roles, I’ve led testing efforts, contributed to automation initiatives, and helped ensure accessibility compliance across large-scale sites. I’m passionate about continuous learning and applying best practices to deliver reliable, accessible experiences.…I’m Michael Kent, a results-driven quality and accessibility professional with over a decade of experience in software testing, IT support, and site accessibility. I enjoy collaborating with cross-functional teams to build robust, user-friendly solutions and to improve processes through automation and thoughtful testing strategies. In my recent roles, I’ve led testing efforts, contributed to automation initiatives, and helped ensure accessibility compliance across large-scale sites. I’m passionate about continuous learning and applying best practices to deliver reliable, accessible experiences.

Available to hire

I’m Michael Kent, a results-driven quality and accessibility professional with over a decade of experience in software testing, IT support, and site accessibility. I enjoy collaborating with cross-functional teams to build robust, user-friendly solutions and to improve processes through automation and thoughtful testing strategies.

In my recent roles, I’ve led testing efforts, contributed to automation initiatives, and helped ensure accessibility compliance across large-scale sites. I’m passionate about continuous learning and applying best practices to deliver reliable, accessible experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Fulfillment Expert at Target

November 1, 2023 - Present

Prepare, pack, and sort guest orders for shipment using correct materials; locate items on sales floor and stockroom under deadlines; contribute to productivity metrics by processing and packing items efficiently.

Quality Analyst at KeyBank

September 1, 2018 - October 1, 2023

Provided functional testing support for 10+ projects; led meetings and bug triage; coordinated automation requests; expanded testing with automation scripts and created 1000+ test scripts and Gherkin-based automated tests; performed automated testing and resolved script issues.

Help Desk Services Associate at KeyBank

March 1, 2016 - September 1, 2018

Provided first-level support for applications, printers, laptops, desktops, and network connectivity; password resets; escalated unresolved issues; helped implement disaster recovery planning; led Windows 10 transition training and managed a chat team of 8-12 agents.

Accessibility Specialist at NYSERDA

August 1, 2011 - March 1, 2016

Remediated nearly 15,000 PDFs to meet Section 508; remediated HTML content using SiteCore CMS; contributed to major site rebuild ensuring accessibility guidelines were followed.