Founded and managed a Lebensmittelstore, responsible for procurement, customer service and administration.

Technical Support Specialist at NetAfraz Hosting

Technical support, server analysis and maintenance under Linux, troubleshooting and remote access management.

Technical Support - IT Hosting (First Line & Second Line) at NetAfraz Hosting

First-line and second-line technical support for hosting customers. Analyze and fix server issues under Linux (Ubuntu/Debian). Read and interpret server logs (Apache, Nginx, PHP); identify and resolve user problems via ticketing system and phone. Perform DNS, HTTP, port, and firewall troubleshooting. Work with WordPress, Elementor, Git, and monitoring/logs; communicate calmly with frustrated customers; contribute to network knowledge and server services; remote access; handle customer interactions and problem resolution.