Mohamed Badawi

Supported BraveBits customers on WooCommerce, Shopify, Magento & BigCommerce platforms. Provided solutions to customer queries, guided customers on navigation and utilization of PageFly's interface and features. Troubleshot issues, provided technical guidance & customizations. Worked closely with development & customer success teams to share customer feedback. Collaborated with the team to work through customer challenges and issues. Contributed to public and internal docs and training sessions for team members.

Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth. Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution. Collaborated with product development teams for timely identification of bugs and software improvements, contributing to overall product quality enhancement. Streamlined workflow for the technical support team, optimizing productivity and performance. Created detailed reports on team performance, presenting findings to senior management for strategic decision-making processes. Contributed to public and internal docs and training sessions for members of the support team.

Specialized in eCommerce, personal, and mid-sized business websites using HTML/CSS/JavaScript & WordPress/PHP/MySQL backend. Delivered deep customization, optimization, security, maintenance, website migrations, and technical support.