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Hi, I'm Mohamed Badawi, a passionate Technical Support Lead and Full Stack Developer with over 8 years of experience in web development and managing technical support teams. I specialize in eCommerce platforms and love solving complex technical problems while mentoring teams to grow professionally. I enjoy collaborating with product teams to improve software quality and streamline support workflows. When I'm not leading technical support or coding, I’m committed to driving customer success and ensuring seamless user experiences. My background in various technologies like HTML, CSS, JavaScript, PHP, and SQL helps me build and optimize web solutions that truly make an impact.…Hi, I'm Mohamed Badawi, a passionate Technical Support Lead and Full Stack Developer with over 8 years of experience in web development and managing technical support teams. I specialize in eCommerce platforms and love solving complex technical problems while mentoring teams to grow professionally. I enjoy collaborating with product teams to improve software quality and streamline support workflows. When I'm not leading technical support or coding, I’m committed to driving customer success and ensuring seamless user experiences. My background in various technologies like HTML, CSS, JavaScript, PHP, and SQL helps me build and optimize web solutions that truly make an impact.

Mohamed Badawi

Full Stack Developer, eCommerce Developer, Web Developer

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Hi, I'm Mohamed Badawi, a passionate Technical Support Lead and Full Stack Developer with over 8 years of experience in web development and managing technical support teams. I specialize in eCommerce platforms and love solving complex technical problems while mentoring teams to grow professionally. I enjoy collaborating with product teams to improve software quality and streamline support workflows. When I'm not leading technical support or coding, I’m committed to driving customer success and ensuring seamless user experiences. My background in various technologies like HTML, CSS, JavaScript, PHP, and SQL helps me build and optimize web solutions that truly make an impact.…Hi, I'm Mohamed Badawi, a passionate Technical Support Lead and Full Stack Developer with over 8 years of experience in web development and managing technical support teams. I specialize in eCommerce platforms and love solving complex technical problems while mentoring teams to grow professionally. I enjoy collaborating with product teams to improve software quality and streamline support workflows. When I'm not leading technical support or coding, I’m committed to driving customer success and ensuring seamless user experiences. My background in various technologies like HTML, CSS, JavaScript, PHP, and SQL helps me build and optimize web solutions that truly make an impact.

Available to hire

Hi, I’m Mohamed Badawi, a passionate Technical Support Lead and Full Stack Developer with over 8 years of experience in web development and managing technical support teams. I specialize in eCommerce platforms and love solving complex technical problems while mentoring teams to grow professionally. I enjoy collaborating with product teams to improve software quality and streamline support workflows.

When I’m not leading technical support or coding, I’m committed to driving customer success and ensuring seamless user experiences. My background in various technologies like HTML, CSS, JavaScript, PHP, and SQL helps me build and optimize web solutions that truly make an impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Technical Support Lead at Stamped.io

September 1, 2020 - Present

Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth. Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution. Collaborated with product development teams for timely identification of bugs and software improvements, contributing to overall product quality enhancement. Streamlined workflow for the technical support team, optimizing productivity and performance. Created detailed reports on team performance, presenting findings to senior management for strategic decision-making processes. Contributed to public and internal docs and training sessions for members of the support team.

Tier 3 Technical Support Engineer at BraveBits Co., Ltd

September 30, 2020 - July 11, 2025

Supported BraveBits customers on WooCommerce, Shopify, Magento & BigCommerce platforms. Provided solutions to customer queries, guided customers on navigation and utilization of PageFly's interface and features. Troubleshot issues, provided technical guidance & customizations. Worked closely with development & customer success teams to share customer feedback. Collaborated with the team to work through customer challenges and issues. Contributed to public and internal docs and training sessions for team members.

WordPress & WooCommerce Technical Support Engineer at TieLabs

October 31, 2018 - July 11, 2025

Responded to customer inquiries and technical assistance across various support channels. Handled escalations from Primary & Intermediate support advocates and provided technical guidance. Developed troubleshooting guides for internal use, improving team knowledge and performance. Documented faults and bugs for development team. Maintained servers and networks during peak periods. Generated performance reports and trend analysis.

Full Stack Web Developer at The Marked Web Ltd

March 31, 2017 - July 11, 2025

Designed and implemented responsive web applications using HTML, CSS, and JavaScript for intuitive UIs. Built and optimized server-side logic using PHP and MySQL databases. Used AJAX for real-time updates and dynamic content loading. Ensured cross-browser/device functionality and resolved compatibility issues. Collaborated with designers and managers to meet project goals. Implemented secure coding practices and optimized SQL queries to prevent vulnerabilities and ensure scalability.

Freelancer Web Developer at Freelancer.com / Upwork.com

October 31, 2018 - July 11, 2025

Specialized in eCommerce, personal, and mid-sized business websites using HTML/CSS/JavaScript & WordPress/PHP/MySQL backend. Delivered deep customization, optimization, security, maintenance, website migrations, and technical support.