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I am a results-driven software QA engineer with over twenty years of experience leading testing across web, mobile, and enterprise applications. I thrive on implementing scalable QA processes, driving automation, and mentoring teams to adopt best practices. I excel at translating product needs into concrete test strategies and documentation, helping cross-functional teams deliver high-quality software. I bridge product, engineering, and stakeholders by creating clear documentation, troubleshooting processes for emerging technology, and delivering reliable software on time. I enjoy building collaborative environments where test peers are equipped with the right tools and knowledge to do their best work.…I am a results-driven software QA engineer with over twenty years of experience leading testing across web, mobile, and enterprise applications. I thrive on implementing scalable QA processes, driving automation, and mentoring teams to adopt best practices. I excel at translating product needs into concrete test strategies and documentation, helping cross-functional teams deliver high-quality software. I bridge product, engineering, and stakeholders by creating clear documentation, troubleshooting processes for emerging technology, and delivering reliable software on time. I enjoy building collaborative environments where test peers are equipped with the right tools and knowledge to do their best work.

Thomas S. Snyder

QA Engineer, Web Developer, Full Stack Developer, +2

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I am a results-driven software QA engineer with over twenty years of experience leading testing across web, mobile, and enterprise applications. I thrive on implementing scalable QA processes, driving automation, and mentoring teams to adopt best practices. I excel at translating product needs into concrete test strategies and documentation, helping cross-functional teams deliver high-quality software. I bridge product, engineering, and stakeholders by creating clear documentation, troubleshooting processes for emerging technology, and delivering reliable software on time. I enjoy building collaborative environments where test peers are equipped with the right tools and knowledge to do their best work.…I am a results-driven software QA engineer with over twenty years of experience leading testing across web, mobile, and enterprise applications. I thrive on implementing scalable QA processes, driving automation, and mentoring teams to adopt best practices. I excel at translating product needs into concrete test strategies and documentation, helping cross-functional teams deliver high-quality software. I bridge product, engineering, and stakeholders by creating clear documentation, troubleshooting processes for emerging technology, and delivering reliable software on time. I enjoy building collaborative environments where test peers are equipped with the right tools and knowledge to do their best work.

Available to hire

I am a results-driven software QA engineer with over twenty years of experience leading testing across web, mobile, and enterprise applications. I thrive on implementing scalable QA processes, driving automation, and mentoring teams to adopt best practices. I excel at translating product needs into concrete test strategies and documentation, helping cross-functional teams deliver high-quality software.

I bridge product, engineering, and stakeholders by creating clear documentation, troubleshooting processes for emerging technology, and delivering reliable software on time. I enjoy building collaborative environments where test peers are equipped with the right tools and knowledge to do their best work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Senior QA at SMARTSHEET

November 1, 2021 - Present

Senior QA focused on light manual testing of Drupal-based website and multiple custom applications. Built a Karate-based automation suite to reduce manual testing, expanded reporting for stakeholders, and advocated for automation to enable exploratory testing as features evolved. Used BrowserStack for mobile testing; contributions spanned bug triage, test execution, lifecycle tracking, and cross-disciplinary documentation.

Senior QA / Software Test Engineer at OPENMARKET

January 1, 2019 - June 1, 2021

Led light manual testing of web services and APIs to manage SMS, MMS, and RCS traffic. Maintained legacy automation in Fitness, refined and executed tests, and transitioned services to AWS. Acted as a principal advocate for QA practices, building documentation stores to align QA with emerging best practices.

Senior QA at APPTIO

April 1, 2018 - December 1, 2018

Manual testing of a web application for IT management/finances; served as principal tester for Fortune 500 clients upgrading versions. Set up and deployed environments, ran automation, and broadened automation capabilities to support larger-scale deployments.

Software Test Engineer at PLACED INC.

November 1, 2015 - January 1, 2018

Manual testing of distributed web applications, mobile apps, and cloud services. Helped develop QA baseline processes, documented new features, and delivered test cycles for aggressive web and quarterly mobile releases. Led QA process improvements and cross-team knowledge sharing.

Software Test Engineer at ARRAY HEALTH

November 1, 2014 - October 1, 2015

Manual testing of web-based applications across multiple browsers. Key contributor to establishing QA processes and documentation, ramping up new hires, and promoting knowledge sharing across teams.

Software Test Engineer at MICROSOFT

July 1, 2011 - September 1, 2014

Software Test Engineer focused on device and application compatibility for Windows OS. Served as a subject matter expert, developed modular tests, and documented and trained testers to handle increased workloads and new hardware/tools. Standardized testing across 15+ feature areas.

Principal Test Engineer for Mobile Applications at MICROSOFT

November 1, 2010 - April 1, 2011

Mobile test engineering for multiple handsets; created scenario-based tests and facilitated offshore handoff for maintenance testing. Provided UI/feature feedback that improved stability and localization support.

QA Engineer at HEWLETT-PACKARD

January 1, 2009 - September 1, 2010

Triage training and group reorganization; helped build imaging infrastructure to reduce recovery time. Coordinated bug investigations and partner support to improve hardware/software testing.

QA Engineer at MEDIO SYSTEMS

August 1, 2008 - November 1, 2008

Manual testing of ad delivery and data collection for mobile devices; created scenario-based tests to enable testers with minimal training to produce actionable results. Documented defects and processes to train new hires across devices and tools.

Principal Test Engineer for Mobile Lync at MICROSOFT

November 1, 2007 - June 1, 2008

Ad-hoc testing and development of scenario-based tests for Nokia handsets; facilitated offshore transition for maintenance testing; provided UI/feature feedback to improve localization.

Test Engineer at AT&T WIRELESS

August 1, 2007 - November 1, 2007

Test Engineer for location-based ad delivery; utilized Linux terminals for database monitoring, SOAP API calls, and device farm testing to validate framework.

Test Engineer at MICROSOFT

August 1, 2006 - August 1, 2007

Windows Media Center set-top boxes testing; ad-hoc, plan-based, and automation testing across a suite of apps for Windows. Configured test hardware and supported lab infrastructure.

Principal Test Engineer at NVIDIA

February 1, 2006 - August 1, 2006

Mobile devices: manual testing and automation suite development for driver releases; contributed to test planning and data collection across hardware platforms.

Test Engineer at MICROSOFT

August 1, 2005 - February 1, 2006

Microsoft Games Studios: plan and ad-hoc testing across a lab of machine configurations; created scenario-based tests and contributed to UI/ localization improvements.

Bug Association Rep / Game Master at MONOLITH

February 1, 2005 - July 1, 2005

Customer advocate for real user issues; prioritized bug triage and delivered bug reports to dev/QA; trained team on QA tooling and processes.

Technical Checklist Engineer / End-to-End Manual Tester at VMC CONSULTING

August 1, 2001 - January 1, 2005

End-to-end manual testing on Xbox; contributed to test process improvements, lab maintenance, and trainer for new hires; later focused on technical checklists for A/V.

Technical Support Representative at KEANE

August 1, 2000 - June 1, 2001

Tier 1/2 support for Windows products; consistently top performer; created boilerplates and training materials to standardize support processes.

Quality Assurance Engineer at NINTENDO OF AMERICA

August 1, 1999 - March 1, 2000

Ad-hoc and plan-based manual testing on Nintendo N64 and Game Boy titles; provided UI/feature feedback and documented platform quirks to improve stability and localization.