Nathan Ngo

Student Technician at University of Massachusetts Lowell (UML)

Provided comprehensive technical support to individuals with diverse levels of technical proficiency and educational backgrounds. Diagnosed and resolved software and hardware issues promptly and effectively. Managed incoming inquiries via phone, email, and in-person visits.

Marketing & Advertising Assistant at Robelle Industries

Leveraged Excel VBA functions to analyze product data, enabling the development of data-driven marketing strategies for targeted promotional campaigns. Managed company Facebook page, crafted engaging advertisements, and wrote blog posts to enhance product visibility and drive sales.