IT Support Engineer at Moytel Consultants Limited

Provide comprehensive first-line technical support for 150+ end users, troubleshooting hardware, software, and network issues with a 95% first-call resolution rate Monitor and maintain email servers and critical business systems, consistently achieving 99.9% uptime through proactive performance monitoring and rapid incident response Install, configure, and troubleshoot computer systems, network devices, and peripherals, ensuring optimal functionality and minimal downtime Manage Active Directory user accounts, including account creation, modification, password resets, and access permissions management Maintain detailed incident and service request records using ticketing systems, tracking issues from initial contact through resolution and escalation when necessary Administer intranet and internet networks, including email configuration, user access management, and network security settings Implement data security protocols and manage security configurations to protect sensitive company information and ensure compliance Oversee website functionality evaluation, performance metrics analysis, and content maintenance Collaborate with cross-functional IT teams to resolve complex technical issues and contribute to infrastructure improvement projects Provide remote support to distributed users, utilizing remote desktop tools to diagnose and resolve technical problems efficiently

Network Engineer at Internetsional Technologies Limited

Implemented performance optimization solutions that improved system speeds and response time by 25%, ensuring consistent user access and seamless operations. Diagnosed and resolved wired and wireless internet connectivity issues in server room environments, minimizing service interruptions for business-critical operations. Conducted on-site inspections and site surveys for local government network infrastructure projects, assessing radio positioning, signal transmission feasibility, and connectivity requirements.