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I'm a Spain-based customer experience and hospitality professional with a strong background in high-touch service, tourism, and operations. From Reus with extended time in Barcelona and nearly two years in Chicago, I developed a deep understanding of U.S.-based clients relocating to Spain, serving as a trusted point of contact, anticipating needs, coordinating logistics, and delivering concierge-level support. I'm highly organized, calm under pressure, and motivated by helping people successfully transition into a new life and culture.…I'm a Spain-based customer experience and hospitality professional with a strong background in high-touch service, tourism, and operations. From Reus with extended time in Barcelona and nearly two years in Chicago, I developed a deep understanding of U.S.-based clients relocating to Spain, serving as a trusted point of contact, anticipating needs, coordinating logistics, and delivering concierge-level support. I'm highly organized, calm under pressure, and motivated by helping people successfully transition into a new life and culture.

PAU MARÍN LÍNDEZ

UX Designer, UI Designer, Graphic Designer, +2

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I'm a Spain-based customer experience and hospitality professional with a strong background in high-touch service, tourism, and operations. From Reus with extended time in Barcelona and nearly two years in Chicago, I developed a deep understanding of U.S.-based clients relocating to Spain, serving as a trusted point of contact, anticipating needs, coordinating logistics, and delivering concierge-level support. I'm highly organized, calm under pressure, and motivated by helping people successfully transition into a new life and culture.…I'm a Spain-based customer experience and hospitality professional with a strong background in high-touch service, tourism, and operations. From Reus with extended time in Barcelona and nearly two years in Chicago, I developed a deep understanding of U.S.-based clients relocating to Spain, serving as a trusted point of contact, anticipating needs, coordinating logistics, and delivering concierge-level support. I'm highly organized, calm under pressure, and motivated by helping people successfully transition into a new life and culture.

Available to hire

I’m a Spain-based customer experience and hospitality professional with a strong background in high-touch service, tourism, and operations.

From Reus with extended time in Barcelona and nearly two years in Chicago, I developed a deep understanding of U.S.-based clients relocating to Spain, serving as a trusted point of contact, anticipating needs, coordinating logistics, and delivering concierge-level support. I’m highly organized, calm under pressure, and motivated by helping people successfully transition into a new life and culture.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Catalan; Valencian

Fluent

Work Experience

Residential Renovation & Rental Management at Personal Projects – Reus & Salou

October 1, 2024 - Present

Coordination and execution of full renovations for personally owned apartments used for long-term and short-term rentals. Management of logistics, vendors, timelines, documentation, and quality control. First-hand experience supporting international tenants and relocation-related needs.

Emergency Call Operator at 112 – Reus

February 1, 2019 - September 1, 2024

Primary point of contact in high-stress situations, providing clear guidance and reassurance. Coordination with police, ambulance services, firefighters, and maritime units. Accurate documentation, multitasking, and crisis decision-making. Training and mentoring of new operators.

Ground Staff at Iberia – Reus

June 1, 2023 - September 1, 2023

Ground staff – passenger assistance, documentation handling, and ground operations coordination.

Hotel Receptionist at Hotel Gaudí – Reus

June 1, 2018 - February 1, 2019

Front desk operations, guest relations, reservations, and concierge-style support.

Hotel Receptionist at Eurostars Hotels – Barcelona

May 1, 2015 - September 1, 2017

Luxury hospitality service for international guests.

Tourist Apartments Receptionist at Decimonónico S.L. – Barcelona

February 1, 2014 - May 1, 2015

Guest communication, arrivals, departures, and local assistance.