Consulente informatico-tecnico, fornitura di servizi di consulenza e supporto tecnico per infrastrutture e dispositivi, diagnosi e riparazioni, gestione licenze e asset.

Specialista di supporto tecnico at Microsoft Italia

September 1, 2019 - October 31, 2019

Supporto tecnico per soluzioni Microsoft; gestione richieste utenti, diagnostica problemi e assistenza remota.

Analista IT Senior at ArcelorMittal Italia

September 1, 2020 - January 31, 2021

Analisi, implementazione e gestione di soluzioni IT, infrastrutture e processi supporto; progetti di miglioramento delle performance e sicurezza.

Sviluppatore web at Agenzia Web Freelance

September 1, 2022 - Present

Sviluppo Web con front-end e back-end, gestione CMS WordPress, integrazione API, ottimizzazione performance e sicurezza; gestione progetto per clienti italiani.

Computer Consultant - Technician at Micron Technology SRL

May 1, 2019 - August 1, 2019

Diagnosed hardware and software malfunctions on client systems; solved technical problems on site or remotely, ensuring full device operability; managed remote assistance sessions for Microsoft products; activated licenses and products; provided basic training on application usage; managed inventory and configuration of corporate devices; coordinated technical requests with specialized departments.

Technical Support Specialist at Microsoft Italia

September 1, 2019 - October 1, 2019

Provided technical assistance and issue resolution for Microsoft products; conducted remote support; escalated complex issues to engineering teams; activated licenses and managed product subscriptions; delivered customer training and guidance; supported multilingual deployments.

Senior Information Technology Analyst at ArcelorMittal Italia

September 1, 2020 - January 1, 2021

Senior IT Analyst providing technical support and system maintenance for enterprise IT environments; diagnosed hardware and software issues; performed remote troubleshooting; coordinated with multidisciplinary teams; implemented security patches and improvements; supported inventory management and user trainings.

Web Developer at Agenzia Web Freelance Italia

September 1, 2022 - January 1, 2025

Developed personalized websites with front-end and back-end functionality; maintained and updated existing sites; implemented CMS (WordPress) and plugins; collaborated with clients on layout and UX; integrated security patches and performance optimizations.