Major League Baseball: Coordinator, Club Projects & Services (Seasonal)

Major League Baseball is looking for Coordinator, Club Projects & Services (Seasonal). This job was crawled from the web:

The Coordinator, Club Projects and Services is a seasonal member of the Club Marketing team and is primarily responsible for supporting the team by carrying out operational tasks and project contributions associated with Club and League-level initiatives. This role will liaison with multiple stakeholders and departments within Marketing and Major League Baseball. This fast-paced and challenging opportunity allows for significant contributions to the responsibilities, work and goals of the Club Marketing team.

Education and Experience:

• 4 year degree from an accredited university in marketing, advertising, communications, business, or related field, OR equivalent relevant experience
• Experience with data entry and operational tasks preferred
• Project Management experience preferred, with demonstrated ability to juggle multiple projects and manage priorities and expectations, as needed
• Familiarity with the game of baseball preferred

ESSENTIAL FUNCTIONS:

• Supporting Business Needs
• Processes Club-requested check-in and ticket scan offers for the MLB Ballpark app, including:
• Enters offers in a timely manner and following company procedures, then gain approval from Clubs prior to games
• Ensures operational accuracy of offers, including quality assurance and guideline adherence
• Provides first line of defence and troubleshooting when Clubs present questions and issues, then clearly articulate issues and concerns to management and the Product team
• Compiles year-end reporting for all Clubs
• Assists with management of several Club products, including adult fan clubs and kids clubs:
• Requests and approves ads for promotion
• Reviews content for both members-only sections and emails to members
• Assists with customer service responses
• Processes refunds and auto renewal status changes as requested
• Supports transactional and non-transactional forms on MLB and Club.com:
• Assists with the SKU creation process for Club products in the Commerce tool, including providing assistance for associated inventory control and discount codes
• Acts as a resource for customer service
• Contributes to League-level projects as needed
• Develops positive relationships with Club personnel
• Collaborates with management and team members:
• Communicates workload to management regularly
• Takes a proactive role in best practice sharing, knowledge building and resource gathering for the Club Projects group
• Contributes to documentation
• Identifies problems in operational processes and resolve them in a quick and timely manner

MLB CORE COMPETENCIES

Deliver Success:

• Demonstrate ambition and enthusiasm when taking on challenges
• Proactively take action, holding self and others accountable
• Be agile and prepared to quickly adapt when priorities unexpectedly shift

Critical Thinking:

• Logically analyze data and systematically weigh options to determine the best solution
• Make sense of complex and sometimes contradictory information to solve problems
• Apply knowledge of functional industry and organization to develop new approaches or strategies

Collaboration:

• Remove barriers and work in partnership across organizational boundaries to accomplish goals
• Promote a positive team environment and take time to raise morale
• Seek out diverse viewpoints and practice inclusive treatment of others

Communication:

• Convey written and verbal messages that effectively inform and gain interest or support
• Successfully determine the appropriate parties that need information and communicate in a concise, timely manner
• Actively listen to gain a full understanding of what was said

Relationship Management:

• Build trusted relationships, networks, partnerships, and alliances
• Connect with others in a transparent and honest manner
• Anticipate and fully service the needs of stakeholders, including colleagues, owners, clubs, corporate partners and fans

Developing Self and Others:

• Proactively pursue opportunities to learn and build new skills
• Seek and provide feedback to strengthen and improve development areas
• Actively learn through experimentation, using success and failures as learning opportunities

In what capacity are you hiring?
On behalf of another company

Where are you in the hiring process?
I’m ready to make a paid hire

Would you like to state a preference for hiring from underrepresented group(s)?
No preference

Where did you find Twine?
You contacted me

Is this an independent one off job, or part of a larger project?
Part of a larger ongoing project

For what period of time will the freelancer be needed?
Long term

What freelancer experience level is needed? (per hour)
Mid-level (Industry Average): $35-75