Capital One: Principal Associate - UX/UI Designer

UX Designer is needed in McLean, United States.

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Client: Capital One

Location: McLean, United States

Contract: Part Time

Principal Associate - UX/UI Designer

The Commercial Card Design team is seeking an Experience Designer that can dive into complexity, translating user needs into intuitive scalable experiences that redefine our customers day-to-day financial activities. Our design team supports three primary workstreams: our payables platform, the corporate card experience, and associate experiences and tools. Your day-to-day responsibilities will focus on payables and corporate card, with opportunities for horizontal influence and engagement.

Who you are:

• A builder: You like getting your hands dirty to create great experiences around business intent and customer insights
• A learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often
• A multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team
• A partner: You develop relationships with key product and tech partners to build a customer-first experience
• A storyteller: You can weave and share compelling narratives around research findings and design concepts
• An energizer: You gather and integrate feedback, influence stakeholders and create energy for ideas or initiatives
• An open book: You’re comfortable sharing in-progress work with teammates and partners

What you’ll do:

• Responsible for the end-to-end user experience and interface design for new features in our customer-facing commercial card products, working closely with product, business analysts, engineers, designers, and stakeholders across the company
• Create new feature concepts, frameworks, portfolio prioritization, and roadmaps that help drive the strategic definition of the desired user experience
• Develop deep empathy for our customers, using research including usability testing to inform design solutions
• Translate strategy into concept prototypes to communicate your vision through artifacts
• Provide UX direction for development, testing, and refinement of prototypes
• Use visual and tangible storytelling to share your discoveries, influence stakeholders, and create energy around your ideas
• Become entrenched in available and defined design systems and apply these in your work where applicable, contributing to the design system as a whole
• Support and mentor designers across the team while connecting the dots across experiences

What you’ll bring:

• Empathy that will empower you to be a customer advocate in our product development processes
• Strong leadership presence to facilitate collaboration between Design and Tech
• Ability to translate user needs and requirements into clear and compelling artifacts
• Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
• Excellent problem-solving and relationship management skills
• A strong understanding of information architecture, design systems, and human computer interaction that supercharges your ability to design intuitive experiences in complex spaces

Your Design Portfolio:

• Highlights both your UX and your UI work
• Reflects understanding of design principles, systems thinking and industry-standard interaction patterns for responsive web and/or mobile.
• Showcases end-to-end work on digital product design projects – show your process from discovery to delivery
• Gives us a glimpse of what makes you and your skills unique

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 4 years of experience with user experience design and including visual UI design

Preferred Qualifications:

• 6+ years experience in the full range of product design, interaction design and visual design
• A compelling portfolio that demonstrates your past work and its impact
• Familiarity with a variety of user research methodologies and how to use them effectively
• Excellent communication and the ability to influence multiple levels of the organization
• Experience designing and shipping web and mobile products that customers love
• Ability to design for any platform (iOS, Android, mobile web, desktop etc.)
• Mastery of design and prototyping tools (Figma, Sketch, etc)
• Ability to work well on an ego-free, highly collaborative, and cross-functional team