HM Revenue & Customs - Content Designer

Content Designer is needed in Manchester, United Kingdom.

Client: HM Revenue & Customs

Location: Manchester, United Kingdom

Contract: Full-time, Full-time

Job Description

Locations: Bradford, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Newcastle, Preston, Washington

Do you have a passion for making complex information simple and accessible? Are you experienced in writing user-focused content and looking for your next challenge? HMRC wants you to come and be part of a multi-disciplinary team and transform the way we communicate with millions of taxpayers across the UK. We’re looking for someone who can bring clarity and simplicity to the ever-changing world of tax!

We’re making HMRC services and information simpler, clearer, and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.

Content Designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change to, a transaction, product, or single piece of content, which could be from across digital and offline channels and be provided by different parts of government.

Content Designer at Senior level is a role for a graduate with a degree in a relevant subject or an individual with proven experience in designing content to meet user needs. At this level, you will work collaboratively with other user-centred design professionals and business stakeholders to define what will be developed to meet users’ needs. You will produce clear and meaningful content based on user needs and feed into content strategies.

You will engage with and contribute to our active and supportive content design community in HMRC and across government.

Requirements

As a Content Designer, you will:

• Line manage, support, and mentor Junior Content Designers.
• Map user journeys and processes.
• Use best practice, data, and research to design and iterate usable and accessible content.
• Feed into content strategies for portfolios of work to inform end-to-end journeys.
• Build collaborative relationships with stakeholders, including through workshops and pair-writing sessions.

You will also be expected to:

• Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face.
• Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business.

Essential Criteria

• Experience of coaching and mentoring other content designers, growing skills, and providing constructive feedback on work.
• Demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines.
• Experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps.
• An ability to use metrics and user feedback to inform content design.
• Experience of talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design content.