Encore Global - Event Technician, Audio Visual - (Part Time) - Hyatt Regency Houston

Sound Technician is needed in Houston, United States.

Client: Encore Global

Location: Houston, TX

Contract: Part-time

Job Description

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Ensures a flawless event through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Strives to exceed customer expectations and needs.
• Maintains positive relationships with clients through effective communication.
• Meets with guests on site to address their needs and ensure proper equipment setup.
• Monitors events and checks in on customers throughout the day.
• Handles equipment challenges and changes professionally and promptly.
• Follows company processes and completes necessary systems entry and paperwork accurately.
• Utilizes floor up-selling techniques to increase revenue.
• Finalizes invoices with clients and completes order entries in Navigator as needed.

Requirements

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent schooling preferred.
• A valid driver’s license is required for team members operating company vehicles.
• Must be able to lift 50 lbs.
• External applicants must complete training and certifications required for this position within one year.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Physical Requirements

Team members must meet the physical demands outlined below:

• Sitting: 2-3 hours
• Standing: 4-5 hours
• Walking: 4-5 hours
• Lifting Requirements: 0 - 15 lbs (Continuously), 16 - 50 lbs (Frequently), 51 - 100 lbs (Occasionally), Over 100 lbs (Occasionally)
• Auditory/Visual Requirements: Close Vision (Continuously), Distance Vision (Continuously), Color Vision (Frequently), Peripheral Vision (Occasionally)
• Pushing/Pulling Requirements: 0 - 15 lbs (Continuously), 16 - 50 lbs (Frequently)

Work Environment

Work is performed in hotel/convention center environments as well as in a warehouse. Team members will use high-end audio-visual equipment and will be exposed to varying conditions. Working times may include irregular hours and on-call status, including evenings, weekends, and holidays.

Salary and Benefits

Hourly Pay Range: $15.09 - $18.49. Compensation is based on qualifications, location, travel, and experience. Additional compensation may include overtime, bonuses, or incentives. Encore is committed to providing competitive benefits options for employees and families.

Additional Information

All team members must adhere to appearance guidelines as defined by Encore based on hotel representation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.