BruntWork - Social Media Comment Moderator

Client: BruntWork

Location: REMOTE, 00, ph

Contract: Contract

Job Description

This is an exciting opportunity to become the voice of a successful retail brand, managing their vibrant Facebook community during critical off-hours when customer engagement peaks. You’ll use advanced Comment Guard software to monitor, respond to, and moderate customer interactions across multiple social media pages, directly impacting customer satisfaction and brand perception. This role offers the unique opportunity to work independently while making a meaningful difference in customer experience, with potential for growth into additional social media and administrative responsibilities as you demonstrate your skills and value to the organization.

Requirements

• Excellent written English communication skills with natural, conversational tone that resonates with US customers
• Previous experience working with US-based clients or in customer service roles strongly preferred
• Familiarity with Facebook platform, social media engagement, and online community management
• Ability to work independently during evening, overnight, and weekend shifts when your impact is most valuable
• Strong attention to detail for quickly identifying appropriate versus inappropriate customer comments
• Reliable high-speed internet connection and professional home office setup
• Basic computer proficiency and ability to quickly learn new software platforms
• Flexibility to work during peak customer engagement hours (evenings and weekends) when traditional businesses are closed

Additional Information

This is a remote position with a schedule of 40 hours/week. We are hiring 3 staff to cover the following schedules:

• Staff 1: Monday, Tuesday, Wednesday, 5pm - 2am & Saturday, Sunday, 9am - 6pm
• Staff 2: From Wednesday to Sunday, 12am - 9am
• Staff 3: Tuesday, 12am - 9am, Thursday to Saturday, 5pm - 2am & Sunday 3pm - 12am

Client Timezone: Eastern Standard Time

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring