Princeton10 - Community Manager (freelance)

Community Manager is needed in Montclair, United States.

Client: Princeton10

Location: Montclair, NJ

Contract: Contract, Freelance

Job Description

We are looking for a Community Manager Freelancer to join our team. You will be instrumental in ensuring our clients’ positive social media presence. The role is open to candidates in the US or Canada. We’re looking for candidates who are able to provide evening availability for 8-32 hours per week depending on the need.

Responsibilities

• Respond to customer inquiries and feedback on social media
• Build engagement and rapport within the social platform’s community, while maintaining the company brand voice and personality.
• Check content for accuracy
• Understand how to escalate issues when needed
• Follow established guidelines for posting, responding and interacting with community members

Requirements

• Experience in social media and/or customer service is required
• Strong communication and interpersonal skills; excellent attention to detail
• Knowledge and comfort of social media trends and social media analytics.
• Ability to manage multiple social media accounts and understand SEO and SEM best practices
• You have good judgment and know when to escalate issues
• You have excellent reading and typing speeds (you will be handling a lot of messages per day in an online setting using our internal chat tools)
• You enjoy growing and being a part of online communities