VSA Partners - UX Research (Freelance)

UX Designer is needed in Remote, United States.

Client: VSA Partners

Location: United States

Contract: undefined

Job Description

VSA Partners is hiring a Director, UX Research (Freelance) to lead research across the full dot-com ecosystem for our world-class global enterprise client. This role focuses primarily on qualitative research, including moderated testing, interviews, focus groups, and live user sessions. You will also design, analyze, synthesize, and run mixed-methods research when broader validation is required. You will partner closely with UI, information architecture, engineering, content strategy, analytics, and product teams to ensure insights directly shape experience, navigation, and content decisions. This role suits someone who brings strong qualitative depth, confident facilitation skills, and the ability to translate user behavior into actionable, inclusive guidance.

Requirements

Experience:

• 8+ years UX research experience in enterprise B2B environments
• Strong qualitative research background with experience facilitating focus groups and live moderated testing
• Mixed methods research experience in enterprise or B2B environments
• Experience supporting navigation, taxonomy, or complex structural experience work
• Experience with enterprise CMS environments (preferred)
• Research experience in global, multi-region ecosystems (preferred)

Skills:

• Ability to integrate analytics alongside qualitative findings
• Strong communication and storytelling abilities
• Highly organized and comfortable operating autonomously
• Familiarity with survey tools and analytics platforms (preferred)

Responsibilities

• Lead moderated usability tests, interviews, focus groups, and live user research sessions across global user groups.
• Conduct open-ended qualitative explorations to identify motivations, expectations, pain points, and behavioral patterns.
• Plan and execute mixed methods studies when quantitative validation or scale is needed.
• Evaluate concepts, navigation flows, and content clarity with users in real time.
• Analyze user behavior across journeys, decision points, and navigation structures.
• Design surveys, micro polls, and lightweight quant tests when needed.
• Support tree testing, card sorting, and structural research in partnership with IA teams.
• Use analytics tools to reinforce qualitative findings and identify trends.
• Leverage UX and behavioral analytics tools such as Adobe Customer Journey Analytics, Adobe Analytics, and Google Analytics to identify critical business performance issues and target priority digital experiences for improvement.
• Work closely with UX, UI, IA, engineering, content, analytics, and product teams.
• Present insights clearly to technical and nontechnical audiences.
• Provide evidence-based recommendations that improve clarity, flow, structure, and decision making.
• Ensure research supports inclusivity, accessibility, and global user needs.
• Translate findings into concise reports, frameworks, and actionable recommendations.
• Manage research cycles independently from planning to execution and delivery.
• Support continuous learning across teams by socializing research themes.