The Travel Corporation (TTC) - Instructional Designer, Temporary 9 Month Position

Client: The Travel Corporation (TTC)

Location: Remote

Contract: Temporary

Job Description

JOIN US - HELP PEOPLE TRAVEL BETTER
Our purpose is simple yet powerful: to enrich lives by connecting people and places. We believe that travel broadens perspectives, sparks joy and brings the world closer together. With our customers at the heart of everything we do, we are committed to Making Travel Matter for people, the planet, and wildlife—and we know that when travel is shared, it becomes more human, more accessible, and more joyful.

We are explorers, creators, and problem-solvers. We believe that great ideas demand great execution, and that travel should always be fun. Above all, we know that our people make the difference.

We live our values every day—leading the way, exploring together—with a spirit defined by courage, grit, entrepreneurship, transparency, enthusiasm, and the power of One Team.

If you thrive in a fast-moving environment, welcome new ideas, and are inspired by helping others discover the world, then you’ll feel right at home with us.

POSITION SUMMARY
The Instructional Designer is a 9-month temporary position and will partner with Product, Training, and Operations leadership to design, develop, and deliver high impact Customer Engagement Transformation (CET) training programs for TTC Contact Center agents. This role will build the instructional foundation for a large scale, multi brand transformation and ensure our training content is accurate, engaging, and aligned to business goals.

Requirements

ROLE SUCCESS CRITERIA
Success in this role is defined by the ability to design clear, accurate, and engaging CET training content that drives measurable confidence and capability for agents. The Instructional Designer will be successful when training materials are fully aligned to product and process updates, trainers feel equipped and supported to deliver the content, and agents demonstrate improved accuracy and performance in their CET responsibilities.

KEY INDIVIDUAL TRAITS

• Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.
• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.

YOUR EXPERIENCE AND EXPERTISE

• Strong background in instructional design, curriculum development, and adult learning theory.
• Proven experience facilitating virtual and in-person training sessions.
• Ability to translate complex product and process information into clear, digestible training materials.
• Experience working with SMEs to gather requirements and validate content accuracy.
• Ability to manage multiple workstreams, timelines, and stakeholder groups.
• Strong communication skills and comfort partnering across teams and time zones.
• Experience in contact center environments or similar operational settings is an advantage.
• Experience creating customized training for cloud-based contact center platforms (e.g., Genesys CCaaS) is a plus.

Additional Information

• Work Location: Fully remote
• Other: This is a temporary position anticipated to last approximately nine months.