Luxury Marketplace – Provider Partnerships & Operations Manager (Europe)

VANDALUX is an early-stage European luxury marketplace preparing its operational infrastructure for Commercial Launch.

We are looking for a hands-on Provider Partnerships & Operations Manager to take ownership of external-provider workstreams covering:

luxury authentication;
secure/high-value European logistics and fulfilment;
specialist transit/shipping insurance.

This is not primarily a desk-research assignment and we are not looking for someone simply to produce lists of potential providers.

VANDALUX has already identified relevant providers and has active discussions at different stages of progress. Some technical, operational and commercial information has already been obtained. The selected person will inherit this existing work, understand what has already been established, identify the remaining gaps, and actively progress the conversations towards decision-ready provider arrangements for Commercial Launch.

Responsibilities

You will personally:

review the existing provider pipeline, correspondence and information already collected;
identify unresolved operational, commercial and implementation questions;
continue provider outreach and follow-ups;
arrange and lead English-language calls where required;
obtain missing commercial and operational information;
clarify service coverage, geographic limitations, operational processes, pricing structures, responsibilities, dependencies and material constraints;
coordinate questions between VANDALUX and potential providers;
maintain momentum where providers require repeated follow-up;
identify and approach alternative providers where the existing pipeline has material gaps or unsuitable options;
compare viable providers on a consistent basis;
identify blockers, dependencies and unresolved risks;
maintain a clear written record of discussions, responses and outstanding actions;
provide VANDALUX with decision-ready recommendations and a structured handover.

The role is execution-oriented. We need someone comfortable speaking directly with companies, chasing responses, asking detailed questions, challenging unclear answers and moving conversations forward, rather than waiting for instructions at every step.

Workstreams

Authentication: Progress existing provider discussions and clarify operational/integration requirements, commercial terms, service coverage, turnaround expectations and remaining dependencies.

Secure Logistics & Fulfilment: Progress specialist European high-value logistics discussions and establish the practical operating model, service constraints, geographic coverage, handoffs, custody responsibilities and commercial structure.

Specialist Insurance: Identify or progress appropriate insurance/broker relationships for the high-value logistics model and establish available coverage, conditions, material exclusions and dependencies.

VANDALUX does not expect the freelancer to provide legal advice, insurance advice or technical development.

Phase 1

Expected duration: 3–4 weeks.

The objective is not to guarantee that an independent third party signs an agreement, as that is outside the freelancer’s control.

Successful delivery means demonstrably progressing the workstreams, performing the agreed outreach and follow-up, obtaining information reasonably available from providers, identifying and escalating blockers, sourcing alternatives where necessary, and bringing VANDALUX to a materially more decision-ready position.

The final handover should clearly show providers engaged, status of each discussion, information and commercial terms obtained, operational fit and material limitations, unresolved questions/blockers, comparison of viable options, recommended next actions and strongest provider options where supported by the evidence.

Experience

Relevant experience may include vendor/provider management, partnerships/business development, operations/project management, logistics/supply chain, insurance/broker coordination, procurement, commercial provider evaluation, marketplaces, luxury or high-value goods.

Direct luxury authentication experience is useful but not mandatory. What matters most is demonstrated ability to take external-provider conversations from an incomplete stage and drive them towards a concrete operational decision.

Excellent written and spoken English is required. Familiarity with European business environments and providers is strongly preferred.

There may be an opportunity for further work as VANDALUX progresses towards Commercial Launch.