Be Consultancy Group BV - Senior ServiceNow AI Developer for ITSM - Full-Remote - Contractor in USD

AI Developer is needed in Mumbai, India.

Client: Be Consultancy Group BV

Location: Mumbai, MH, in

Contract: Contract

Job Description

We are seeking an experienced Senior ServiceNow Developer for a fully remote, full-time contractor position with an international organization. The role focuses on delivering enterprise-scale ServiceNow ITSM solutions, AI-powered service management capabilities, Now Assist, GenAI and automation.

The successful candidate will manage the end-to-end delivery of ServiceNow initiatives, including solution design, development, automation, integrations, testing, deployment, troubleshooting and operational support.

• Design, develop, configure and enhance ServiceNow ITSM solutions across Incident, Change, Request, Problem and Knowledge Management, Service Catalog, Platform Analytics, Predictive Intelligence and Virtual Agent.
• Develop workflows, Flow Designer automations, SLAs, notifications, approvals and reusable platform components.
• Lead ITSM automation initiatives using Flow Designer, Integration Hub, orchestration and intelligent ticket handling.
• Implement and optimize Now Assist and GenAI capabilities, including AI use cases, skills, prompt design, testing, governance and adoption.
• Develop and maintain Script Includes, Business Rules, Client Scripts, UI Policies, Scripted REST APIs and integrations.
• Design scalable, secure and maintainable integrations with enterprise applications using REST APIs and modern integration patterns.
• Participate across the SDLC, including requirements gathering, technical design, development, SIT/UAT, deployment, hypercare and production support.
• Provide technical leadership through peer reviews, governance, estimation, risk assessment, documentation and mentoring.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering or a related field.
• At least 8 years of hands-on ServiceNow development experience.
• Proven experience delivering complex, enterprise-scale ServiceNow ITSM implementations.
• Production experience implementing multiple ServiceNow Now Assist capabilities and skills.
• Experience defining adoption and governance approaches for AI-enabled ITSM solutions.
• Strong knowledge of ITSM automation, including Incident, Request Fulfilment, Change and Knowledge Management.
• Hands-on experience with Flow Designer, Integration Hub, intelligent routing, approvals and workflow automation.
• Strong understanding of ServiceNow architecture, development standards and best practices.
• Fluent written and spoken English.

Mandatory certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist – ITSM (CIS-ITSM).

Preferred certifications:

• Implementer – Now Assist for ITSM.
• ServiceNow GenAI or other AI-related certifications.
• Agentic AI-related certifications, where available.

Nice-to-have experience:

• Implementing Agentic AI solutions within ServiceNow.
• Working with AI Agents, Agentic AI frameworks and Autonomous Workforce capabilities.
• Experience with CSDM, CMDB, ITOM, ITAM, EA or SPM.

Work Arrangement

This is a fully remote, full-time contractor position. Candidates must be available to work during CET working hours.

Key Technologies and Skills

ServiceNow, ServiceNow ITSM, Now Assist, GenAI, AI-assisted ITSM, Agentic AI, Flow Designer, Integration Hub, ServiceNow Automation, Predictive Intelligence, Virtual Agent, Service Catalog, Script Includes, Business Rules, Client Scripts, UI Policies, REST APIs, CSDM, CMDB, ITOM, ITAM, EA, SPM, SIT and UAT.