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I am an IT Technician with strong skills in user support, troubleshooting, and independent decision-making. I handle technical issues with patience and empathy, ensuring equipment and software work reliably for both internal teams and clients. I also manage digital presence through WordPress and social media, and I apply solid software security practices to protect systems and networks. I enjoy continuous improvement in support processes while combining hands-on IT work with programming and cybersecurity knowledge.…I am an IT Technician with strong skills in user support, troubleshooting, and independent decision-making. I handle technical issues with patience and empathy, ensuring equipment and software work reliably for both internal teams and clients. I also manage digital presence through WordPress and social media, and I apply solid software security practices to protect systems and networks. I enjoy continuous improvement in support processes while combining hands-on IT work with programming and cybersecurity knowledge.

Carlos César dos Santos Morais

Graphic Designer, 2D Animator, Artworker, +5

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I am an IT Technician with strong skills in user support, troubleshooting, and independent decision-making. I handle technical issues with patience and empathy, ensuring equipment and software work reliably for both internal teams and clients. I also manage digital presence through WordPress and social media, and I apply solid software security practices to protect systems and networks. I enjoy continuous improvement in support processes while combining hands-on IT work with programming and cybersecurity knowledge.…I am an IT Technician with strong skills in user support, troubleshooting, and independent decision-making. I handle technical issues with patience and empathy, ensuring equipment and software work reliably for both internal teams and clients. I also manage digital presence through WordPress and social media, and I apply solid software security practices to protect systems and networks. I enjoy continuous improvement in support processes while combining hands-on IT work with programming and cybersecurity knowledge.

Available to hire

I am an IT Technician with strong skills in user support, troubleshooting, and independent decision-making. I handle technical issues with patience and empathy, ensuring equipment and software work reliably for both internal teams and clients.

I also manage digital presence through WordPress and social media, and I apply solid software security practices to protect systems and networks. I enjoy continuous improvement in support processes while combining hands-on IT work with programming and cybersecurity knowledge.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

German

Beginner

Russian

Beginner

Work Experience

IT Technician at Golden Albatross

October 1, 2022 - May 1, 2025

Provided technical support to users by diagnosing and resolving software and hardware issues. Managed direct contact with clients and suppliers, including negotiation and conflict resolution. Conducted software and hardware testing to ensure equipment quality and proper operation. Implemented IT security measures to protect networks and systems from external threats, and managed company IT equipment with stock control and renewal of materials. Performed day-to-day business decisions autonomously, prioritizing tasks and deadlines. Also supported digital marketing by administering the Facebook page, social media, and the company WordPress website, and contributed to continuous improvement of technical support processes and procedures.

Técnico de informatica at Golden albatross

October 1, 2022 - April 30, 2025

Prestação de assistência técnica a utilizadores para diagnosticar e resolver problemas. Realização de testes de software e hardware para garantir qualidade e funcionalidade dos equipamentos. Diagnóstico e resolução de problemas remotamente para proporcionar soluções rápidas e eficientes. Implementação de medidas de segurança informática para proteger redes e sistemas contra ameaças externas. Gestão de equipamentos informáticos para controlo de stocks e renovação. Criação, edição e tratamento de conteúdos visuais para redes sociais e campanhas de marketing digital. Programação em várias linguagens, incluindo Python, HTML, C++, e JavaScript.