Led automation test development for Cloud SOC product using Java and Playwright, adding and maintaining over 7000 automation test cases. Integrated backend and UI security testing into CI/CD pipelines, achieved significant reductions in high-severity defects (e.g., 98% bug leakage reduction for P1/P2 and 80% for P3). Architected self-healing Playwright/Java UI automation to adapt to DOM/UI changes, cutting test maintenance by >90%. Owned sanity/regression suites across multiple repos and dashboards, and performed end-to-end testing of Cloud SOC in multi-server environments. Executed disaster recovery testing to achieve 100% restoration within RTO. Applied safe production practices and Burp Suite-based cloud security postures.

Senior Officer - Contact Center Services at MCB Bank Ltd.

November 1, 2012 - January 1, 2015

Took ownership of testing and management for Digital Banking infrastructure serving ~6 million customers. Executed functional and automated (Java/Selenium) sanity and regression testing for CRM and Account Opening apps. Led testing for Avaya Aura Experience Portal 6.2 with CS 1000 PBX, coordinating server upgrades and staging. Developed and maintained Java/JSP-based applications, conducted UAT and production releases, and built PHP-based IVR usage reporting tools and intelligent reports aligned with business requirements. Led early Disaster Recovery testing for Digital Banking and PABX systems and contributed to call-center portal training content and chats.

Software Quality Assurance Engineer at MPS - Bashir Shakib Al Jabri & Co. Ltd.

January 1, 2012 - November 1, 2012

Spearheaded end-to-end testing of hospital DICOM/PACS applications, including security testing and ongoing post-deployment management. Verified real-time operation of virtual patient surgery systems (Haptic) and validated software deployed on WAMP server infrastructure. Conducted security assessments and ensured compliance for server and database components.

Network and Security Administrator at Al Tala’a International (Hanco)

December 31, 2010 - December 31, 2011

Executed corporate data center design and security hardening in an enterprise setting. Performed in-depth security analysis, configured remote employee VPN access, and contributed to maintaining the overall network and security posture for the organization.