With over 16 years of experience in instructional design and adult education, I have developed innovative training solutions for industries including telecommunications, technology, government, retail, and customer service. I began my career as a corporate trainer for one of the world’s largest call center companies, where I transformed the training, I received into effective, blended learning programs. Throughout this time, I held diverse roles such as LMS Administrator, Training and Development Team Manager, Subject Matter Expert, Technical Writer, and Instructional Designer—often simultaneously. In recent years, I have focused on advancing my expertise in designing and delivering impactful learning programs, including ILT, vILT, and eLearning courses. I specialize in creating engaging storyboards, interactive simulations, facilitator and participant guides, video and audio scripts, and comprehensive job aids tailored to adult learners. By leveraging tools like Articulate Storyline, Adobe Captivate, and a variety of LMS platforms, I have successfully crafted training solutions that align with organizational goals while meeting the needs of learners from diverse industries. My experience enables me to design engaging, learner-centered programs that drive measurable outcomes. I’m confident my skills in creating interactive, goal-focused learning solutions will add value to your organization. Thank you for considering my application; I look forward to the opportunity to contribute to your team.

Shawn Frantom

With over 16 years of experience in instructional design and adult education, I have developed innovative training solutions for industries including telecommunications, technology, government, retail, and customer service. I began my career as a corporate trainer for one of the world’s largest call center companies, where I transformed the training, I received into effective, blended learning programs. Throughout this time, I held diverse roles such as LMS Administrator, Training and Development Team Manager, Subject Matter Expert, Technical Writer, and Instructional Designer—often simultaneously. In recent years, I have focused on advancing my expertise in designing and delivering impactful learning programs, including ILT, vILT, and eLearning courses. I specialize in creating engaging storyboards, interactive simulations, facilitator and participant guides, video and audio scripts, and comprehensive job aids tailored to adult learners. By leveraging tools like Articulate Storyline, Adobe Captivate, and a variety of LMS platforms, I have successfully crafted training solutions that align with organizational goals while meeting the needs of learners from diverse industries. My experience enables me to design engaging, learner-centered programs that drive measurable outcomes. I’m confident my skills in creating interactive, goal-focused learning solutions will add value to your organization. Thank you for considering my application; I look forward to the opportunity to contribute to your team.

Available to hire

With over 16 years of experience in instructional design and adult
education, I have developed innovative training solutions for industries
including telecommunications, technology, government, retail, and
customer service. I began my career as a corporate trainer for one of the
world’s largest call center companies, where I transformed the training, I
received into effective, blended learning programs. Throughout this time, I
held diverse roles such as LMS Administrator, Training and Development
Team Manager, Subject Matter Expert, Technical Writer, and Instructional
Designer—often simultaneously.
In recent years, I have focused on advancing my expertise in designing
and delivering impactful learning programs, including ILT, vILT, and
eLearning courses. I specialize in creating engaging storyboards,
interactive simulations, facilitator and participant guides, video and audio
scripts, and comprehensive job aids tailored to adult learners. By
leveraging tools like Articulate Storyline, Adobe Captivate, and a variety
of LMS platforms, I have successfully crafted training solutions that align
with organizational goals while meeting the needs of learners from
diverse industries.
My experience enables me to design engaging, learner-centered
programs that drive measurable outcomes. I’m confident my skills in
creating interactive, goal-focused learning solutions will add value to your
organization. Thank you for considering my application; I look forward to
the opportunity to contribute to your team.

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Work Experience

Documentation Specialist at CyberSecure
January 1, 2025 - December 1, 2025
Created system documentation and training resources for hyperscale data center environments; developed training plans, instructional materials, and knowledge assessments; produced video content, voiceovers, and multimedia resources to enhance engagement and retention; authored clear documentation and job aids with strong attention to detail; collaborated with cross-functional teams to align with project goals; delivered iterative updates under tight timelines; managed multiple tasks and projects; provided feedback and mentorship to peers; maintained a customer-first mindset focused on usability and positive end-user experiences.
Principal Designer at Aptara
October 1, 2023 - October 1, 2024
Created comprehensive system documentation and training resources for technical and non-technical users, simplifying topics such as APIs, troubleshooting workflows, and ad-serving processes; developed eLearning modules, ILT, and VILT programs with multimedia elements like video tutorials, voiceovers, and interactive simulations; authored instructional materials, defined learning objectives, and designed knowledge assessments; designed branded LMS landing pages using Figma and Adobe Illustrator; managed training project requests using ServiceNow, ensuring alignment with branding guidelines and project goals.
Senior Instructional Designer at CBTeam
June 1, 2022 - October 1, 2023
Designed and developed technical training materials, including eLearning modules, virtual labs, and system documentation for technical and non-technical staff; produced video tutorials and multimedia content; authored instructional frameworks, course curricula, and knowledge assessments; created facilitator guides, participant handouts, and interactive simulations; collaborated with SMEs to simplify complex topics; packaged SCORM-compliant training modules for LMS integration; conducted stakeholder meetings to align timelines and deliverables.
Senior Instructional Designer at NterOne
December 1, 2021 - June 1, 2022
Collaborated with a multidisciplinary global team to craft training content for Cisco's certification programs; designed and executed interactive learning for Cisco’s Cybersecurity teams, including modules, quizzes, exams, and engaging video content; updated and revitalized existing training materials to reflect current content; led peer review cycles to maintain high-quality standards.
Senior Instructional Designer / LMS Administrator/Senior Technical Writer at JavaScript ISDExperts
June 1, 2021 - December 1, 2021
Developed training programs and system documentation for Walmart and the Colorado Department of Corrections staff, addressing technical workflows and compliance; designed eLearning and blended learning solutions with multimedia elements; authored facilitator guides, participant guides, course outlines, and knowledge assessments; created and configured LMS landing pages; produced high-quality video content; used ServiceNow for project workflows; converted training programs into SCORM-compliant formats for LMS integration to track learner progress.
Instructional Designer / LMS Administrator / Technical Writer at Brink Results
January 1, 2019 - June 1, 2021
Designed and developed training programs, including Customer Service Associate, Creating Exceptional Managers, and Advanced Equipment Repairs; produced and edited video content; authored facilitator guides, participant handouts, and course outlines; developed SCORM-compliant eLearning modules for LMS integration; managed Adobe Captivate Prime LMS; created interactive activities and video-based scenarios; collaborated with SMEs and leadership to ensure material addressed complex topics.
Senior Trainer/ Customer Success Manager at Fieldedge
April 1, 2016 - January 1, 2019
Conducted training sessions for clients on SaaS platforms, including ESC and FieldEdge software; performed proactive outreach with analytical reports on client health to address potential churn; managed SQL Server and ESC Dispatching software installations and maintenance; executed SQL database statements to resolve issues rapidly.
Senior Instructional Designer/ LMS Administrator/ Training and Development Team Manager/Senior Trainer at Alorica
October 1, 2010 - April 1, 2016
Developed blended learning solutions for customer service and technical support; created onboarding programs, sales training, and troubleshooting guides; designed multimedia content, including job aids and interactive simulations; collaborated with leadership to align training with business objectives; facilitated training on troubleshooting and customer service best practices; authored and delivered technical training on debugging processes.

Education

Bachelor of Science at Southwest Florida College
January 11, 2030 - January 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services, Software & Internet