Shawn Frantom
With over 16 years of experience in instructional design and adult education, I have developed innovative training solutions for industries including telecommunications, technology, government, retail, and customer…
About
With over 16 years of experience in instructional design and adult
education, I have developed innovative training solutions for industries
including telecommunications, technology, government, retail, and
customer service. I began my career as a corporate trainer for one of the
world’s largest call center companies, where I transformed the training, I
received into effective, blended learning programs. Throughout this time, I
held diverse roles such as LMS Administrator, Training and Development
Team Manager, Subject Matter Expert, Technical Writer, and Instructional
Designer—often simultaneously.
In recent years, I have focused on advancing my expertise in designing
and delivering impactful learning programs, including ILT, vILT, and
eLearning courses. I specialize in creating engaging storyboards,
interactive simulations, facilitator and participant guides, video and audio
scripts, and comprehensive job aids tailored to adult learners. By
leveraging tools like Articulate Storyline, Adobe Captivate, and a variety
of LMS platforms, I have successfully crafted training solutions that align
with organizational goals while meeting the needs of learners from
diverse industries.
My experience enables me to design engaging, learner-centered
programs that drive measurable outcomes. I’m confident my skills in
creating interactive, goal-focused learning solutions will add value to your
organization. Thank you for considering my application; I look forward to
the opportunity to contribute to your team.
- 14 years' experience
- Joined December 2025
Industry experience
- Media & Entertainment
- Education
- Professional Services
- Software & Internet
More experts in Fort Myers, United States
Work experience· 8 roles
Created system documentation and training resources for hyperscale data center environments; developed training plans, instructional materials, and knowledge assessments; produced video content, voiceovers, and multimedia resources to enhance engagement and retention; authored clear documentation and job aids with strong attention to detail; collaborated with cross-functional teams to align with project goals; delivered iterative updates under tight timelines; managed multiple tasks and projects; provided feedback and mentorship to peers; maintained a customer-first mindset focused on usability and positive end-user experiences.
Created comprehensive system documentation and training resources for technical and non-technical users, simplifying topics such as APIs, troubleshooting workflows, and ad-serving processes; developed eLearning modules, ILT, and VILT programs with multimedia elements like video tutorials, voiceovers, and interactive simulations; authored instructional materials, defined learning objectives, and designed knowledge assessments; designed branded LMS landing pages using Figma and Adobe Illustrator; managed training project requests using ServiceNow, ensuring alignment with branding guidelines and project goals.
Designed and developed technical training materials, including eLearning modules, virtual labs, and system documentation for technical and non-technical staff; produced video tutorials and multimedia content; authored instructional frameworks, course curricula, and knowledge assessments; created facilitator guides, participant handouts, and interactive simulations; collaborated with SMEs to simplify complex topics; packaged SCORM-compliant training modules for LMS integration; conducted stakeholder meetings to align timelines and deliverables.
Education
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