As a highly accomplished back-end developer, I possess a wealth of experience garnered from collaborating with a range of diverse companies. My proficiencies span various domains, including databases, blockchain, Python, Node.js, Git, cloud computing, and Java. With a sharp logical mindset and strong problem-solving skills, I consistently rise to the occasion when faced with intricate technical hurdles. My professional journey has involved engaging with more than five national and multinational companies, allowing me to cultivate a deep understanding of industry best practices and adapt to diverse working environments.
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Developed a custom booking and property management platform integrated with Beds24 to centralize reservations, availability management, pricing synchronization, guest communications, invoicing, and calendar operations.
The system automated booking workflows across multiple channels, ensuring real-time availability and pricing updates while reducing manual administrative work. By streamlining reservation management and occupancy tracking, the platform improved booking accuracy, enhanced operational efficiency, and provided property managers with a unified system for managing day-to-day hospitality operations at scale.
Built a centralized CRM platform for contact management, lead tracking, sales pipelines, task automation, customer communication, and reporting dashboards. Improved lead visibility, reduced manual operations, enhanced team collaboration, and streamlined customer management at scale.
Designed and developed an AI-powered voice automation platform using Retell AI to handle real-time customer support, sales outreach, appointment booking, FAQs, and customer data collection. Integrated backend APIs, webhook events, telephony workflows, and conversation state management to deliver low-latency, natural voice interactions. The platform reduced manual call handling, improved response accuracy, enabled 24/7 inbound and outbound communication, and helped businesses scale customer engagement while lowering operational workload.
Designed and developed a Twilio-powered communication automation platform to manage SMS, voice calls, OTP verification, appointment reminders, transactional alerts, and real-time notifications. Built scalable backend services with API integrations, webhook-based event handling, delivery tracking, secure authentication flows, and call management features. The platform reduced manual communication workload, improved response speed, increased message reliability, and provided businesses with a centralized system for managing multi-channel customer engagement across web and mobile applications.
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