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Software engineer working at PwC’s AI Centre of Excellence, delivering agentic and LLM-powered products for enterprise productivity. I lead end-to-end feature delivery across platform, data, and AI orchestration—shipping safely at scale while monitoring reliability and performance. I also build RAG and analytics pipelines, focusing on retrieval quality, evaluation, and operational observability. Previously, I contributed to payment systems innovation and applied ML + GIS work in industry and research-style projects.…Software engineer working at PwC’s AI Centre of Excellence, delivering agentic and LLM-powered products for enterprise productivity. I lead end-to-end feature delivery across platform, data, and AI orchestration—shipping safely at scale while monitoring reliability and performance. I also build RAG and analytics pipelines, focusing on retrieval quality, evaluation, and operational observability. Previously, I contributed to payment systems innovation and applied ML + GIS work in industry and research-style projects.

SHIFAT RAHMAN

Full Stack Developer, Data Scientist, Web Developer, +4

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Software engineer working at PwC’s AI Centre of Excellence, delivering agentic and LLM-powered products for enterprise productivity. I lead end-to-end feature delivery across platform, data, and AI orchestration—shipping safely at scale while monitoring reliability and performance. I also build RAG and analytics pipelines, focusing on retrieval quality, evaluation, and operational observability. Previously, I contributed to payment systems innovation and applied ML + GIS work in industry and research-style projects.…Software engineer working at PwC’s AI Centre of Excellence, delivering agentic and LLM-powered products for enterprise productivity. I lead end-to-end feature delivery across platform, data, and AI orchestration—shipping safely at scale while monitoring reliability and performance. I also build RAG and analytics pipelines, focusing on retrieval quality, evaluation, and operational observability. Previously, I contributed to payment systems innovation and applied ML + GIS work in industry and research-style projects.

Available to hire

Software engineer working at PwC’s AI Centre of Excellence, delivering agentic and LLM-powered products for enterprise productivity. I lead end-to-end feature delivery across platform, data, and AI orchestration—shipping safely at scale while monitoring reliability and performance.

I also build RAG and analytics pipelines, focusing on retrieval quality, evaluation, and operational observability. Previously, I contributed to payment systems innovation and applied ML + GIS work in industry and research-style projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Associate Software Engineer at PwC Australia — AI Centre of Excellence

October 1, 2024 - Present

Led delivery of 20+ features and resolved 30+ bugs on ChatPwC, PwC’s internal Generative AI platform, driving 80% adoption across 9,400+ staff and enabling 40% firm-wide productivity gains by deciding capability sequencing and safe rollout at scale. Built an agentic AI personal assistant across MS Teams context (Chats, Channels, Emails, Calendar) using LangChain and LLM orchestration, improving executive assistant productivity by 30%. Developed an LLM-powered text editor for tax proposal workflows with rewrite/fix/summarise capabilities and a git-style diff view to support reliable human sign-off. Accelerated delivery using Claude Code and Cursor, owning prompt structure, diff behavior, and correct output for tax document workflows. Monitored Azure environments using OpenTelemetry logs, triaging immediate issues vs longer-term fixes. Owned a Node.js + dbt ETL pipeline that transformed AI usage data into real-time BI analytics for C-suite leadership, defining key metrics.

AI Integration Engineer at Melbourne Space Program — Humanoid Robotics Team

June 1, 2023 - November 1, 2023

Solved robot bartender’s lack of voice interaction by integrating an Advanced Speech Recognition model onto a Raspberry Pi, coordinating drink orders through Jetson Xavier NX on ROS for real-time autonomous AI interaction. Led end-to-end hiring for 20 engineers aligned with the organisation’s AI roadmap and long-term vision.

Software Engineer at Quest Payment Systems — Innovation Team

October 1, 2022 - October 1, 2024

Addressed payment processing reliability by developing and deploying high-availability microservices; improved system security and stability for a large-scale transaction environment. Built a software changelog tool on GCP with role management and Retrieval-Augmented Generation (RAG) using a vector database, boosting productivity and context indexing for cross-team stakeholders. Led scalable merchant data acquisition and mobile application work using Google Maps API and Kotlin, with CI/CD deployed to 150+ employees; mentored an intern.

Information Technology Consultant at Mitcham Community House — Global Victoria Intel Program

July 1, 2022 - August 1, 2022

Audited the client’s digital presence and delivered a social media template suite maintainable by non-technical staff, improving brand consistency and online engagement. Kept delivery on track after two team members left mid-project by cutting scope, redistributing tasks, and resetting stakeholder expectations without missing the deadline.

Software Engineering Intern at Crystal Technology — Internship

November 1, 2021 - March 1, 2022

Unified fragmented patient billing data across national hospitals into a single analytics dashboard, delivering data-driven insights for clinical operations. Built interactive dashboards using the MERN stack and D3.js to improve data visualization and user experience for business stakeholders.