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Dedicated and customer-focused IT professional with growing expertise in providing technical support, maintaining computer systems, and ensuring optimal IT functionality. I am motivated to contribute my skills, adaptability, and problem-solving ability to a forward-thinking and collaborative IT team, while embracing ongoing learning and knowledge sharing.…

Shirley Kariuki

Web Developer, Developer, QA Engineer, +5

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Dedicated and customer-focused IT professional with growing expertise in providing technical support, maintaining computer systems, and ensuring optimal IT functionality. I am motivated to contribute my skills, adaptability, and problem-solving ability to a forward-thinking and collaborative IT team, while embracing ongoing learning and knowledge sharing.…

Available to hire

Dedicated and customer-focused IT professional with growing expertise in providing technical support, maintaining computer systems, and ensuring optimal IT functionality.

I am motivated to contribute my skills, adaptability, and problem-solving ability to a forward-thinking and collaborative IT team, while embracing ongoing learning and knowledge sharing.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Parking & Surveillance Officer at Gracewood Plaza Moras Group Limited

February 1, 2025 - Present

Parking Operations Management; Surveillance System Operation; Incident Reporting & Documentation; Ticketing & Enforcement; Customer Relations; Security Coordination; Response & Decision-Making. Achievements include reduced unauthorized parking through CCTV monitoring, training new staff on surveillance tools, resolving parking-related complaints with high customer satisfaction, implementing a new parking system to improve traffic flow, and maintaining 100% accuracy in daily logs and records.

Technical Intern at Computer Revolution Africa Group

January 1, 2023 - April 1, 2023

Preventive Maintenance; Hardware & Software Installation; Data Collection & Reporting; CCTV Surveillance Monitoring; Technical Troubleshooting; Customer Support & Communication. Achievements include successful preventive maintenance, zero-error hardware installations, improved network security posture through regular threat scans, antivirus updates, and vulnerability assessments.

Customer care at W&S Auto Service Center

December 1, 2021 - April 1, 2022

Customer Service & Reception; Vehicle Service Scheduling; Communication (Phone & In-person); Filing & Record-Keeping; Front Desk Operations; Team Coordination. Achievements include improved customer satisfaction scores, streamlined inventory ordering to avoid delays, and handling high customer traffic professionally.

Attachment at Computer Revolution Africa Group

May 1, 2021 - August 1, 2023

Preventive maintenance; resolving internet and network access issues; installing and maintaining computer systems; supporting and maintaining existing computer systems; providing technical support for hardware and software issues. Achievements include building practical confidence in technical skills, improving efficiency through documentation, and reducing downtime via preventive maintenance and rapid issue response; contributed to transitioning from manual to digital systems.