Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a human services professional with 20 years of experience leading workforce development initiatives, youth employment programs, grant writing, and contract and budget development. I design and implement high-impact programs, build cross-sector partnerships, and drive continuous improvement through Lean Six Sigma, policy analysis, and quality assurance. My work centers on strategic planning, instructional design for staff development, and delivering practical, outcomes-focused solutions that help organizations prepare job seekers for in-demand roles. I create clear processes, train staff, and monitor performance to ensure sustainable positive change in the communities we serve.…I am a human services professional with 20 years of experience leading workforce development initiatives, youth employment programs, grant writing, and contract and budget development. I design and implement high-impact programs, build cross-sector partnerships, and drive continuous improvement through Lean Six Sigma, policy analysis, and quality assurance. My work centers on strategic planning, instructional design for staff development, and delivering practical, outcomes-focused solutions that help organizations prepare job seekers for in-demand roles. I create clear processes, train staff, and monitor performance to ensure sustainable positive change in the communities we serve.

Inisghts/Solutions LLC

Instructional Designer, Writer, Content Producer, +6





I am a human services professional with 20 years of experience leading workforce development initiatives, youth employment programs, grant writing, and contract and budget development. I design and implement high-impact programs, build cross-sector partnerships, and drive continuous improvement through Lean Six Sigma, policy analysis, and quality assurance. My work centers on strategic planning, instructional design for staff development, and delivering practical, outcomes-focused solutions that help organizations prepare job seekers for in-demand roles. I create clear processes, train staff, and monitor performance to ensure sustainable positive change in the communities we serve.…I am a human services professional with 20 years of experience leading workforce development initiatives, youth employment programs, grant writing, and contract and budget development. I design and implement high-impact programs, build cross-sector partnerships, and drive continuous improvement through Lean Six Sigma, policy analysis, and quality assurance. My work centers on strategic planning, instructional design for staff development, and delivering practical, outcomes-focused solutions that help organizations prepare job seekers for in-demand roles. I create clear processes, train staff, and monitor performance to ensure sustainable positive change in the communities we serve.

Available to hire

I am a human services professional with 20 years of experience leading workforce development initiatives, youth employment programs, grant writing, and contract and budget development. I design and implement high-impact programs, build cross-sector partnerships, and drive continuous improvement through Lean Six Sigma, policy analysis, and quality assurance.

My work centers on strategic planning, instructional design for staff development, and delivering practical, outcomes-focused solutions that help organizations prepare job seekers for in-demand roles. I create clear processes, train staff, and monitor performance to ensure sustainable positive change in the communities we serve.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Owner; Principal Consultant at Insights/Solutions, LLC

January 1, 2025 - Present

Independent consulting specializing in workforce development, education, and health & human services programs. Provides strategic planning, instructional design, proposal and grant management, and continuous improvement using Lean Six Sigma. Designs learning experiences, develops facilitator guides and participant materials, and supports organizations in program design, implementation, and sustainability.

Director of Quality, Learning and Compliance at Hospitality Training Academy

February 1, 2024 - April 1, 2025

Oversees end-to-end course lifecycle from needs assessment through content development (Articulate Rise/360), review, copyediting, and LMS publishing. Delivers on-demand and in-person training, manages quality systems and compliance for federal/state training grants, and designs internal monitoring for continuous improvement.

National Director, Program Solutions and Quality at Equus Workforce Solutions

August 1, 2017 - February 1, 2024

Leads Learning & Development, develops WIOA-compliant courses, manages QA/QC programs, and implements ISO 9001:2015 and Lean Six Sigma. Trains leadership on QA concepts, supports One-Stop Center transitions, provides technical assistance, and drives process improvements across projects.

Regional Director of Operations at Equus Workforce Solutions

September 1, 2015 - August 1, 2017

Oversaw six federally funded workforce development projects with a total value exceeding $15 million; ensured financial and contractual goals, nurtured partnerships across industries and providers, conducted QA reviews, and led contract negotiations and budgets; conducted HR investigations and supported proposals and SOP development.

Principal Analyst at Human Services Consortium of ESGV

August 1, 2011 - January 1, 2014

Ongoing analysis of workforce programs and inmate education services; led grant and proposal development, partnership building with employers and community organizations, and prepared reports for the Board.

Administrative Manager at County of Orange – Orange County Workforce Investment Board

March 1, 2007 - August 1, 2011

Contract administration, procurement, budget forecasting; developed RFPs and managed procurement; produced performance and budget reports; served as principal grant writer and cultivated partnerships with education, employers, and community groups; prepared agenda reports for the Board.

Center Manager, Orange County (Westminster) One-Stop Center at ResCare Workforce Services (now Equus Workforce Solutions)

January 1, 2014 - May 1, 2014

Managed daily operations of job seeker services across adult, dislocated worker, older adult, veteran, and welfare-to-work populations; supervised staff; developed processes; secured employer partnerships for on-the-job training; coordinated services with on-site and community partners.

Principal Analyst at Human Services Consortium of ESGV

August 1, 2011 - January 1, 2014

Analyst role focused on program performance, partnership development, and reporting to leadership.

Administrative Manager at County of Orange – Orange County Workforce Investment Board

March 1, 2007 - August 1, 2011

Contract administration and procurement; budget reporting and board presentations.

Contract Service Monitor/Program Specialist at County of Orange

December 1, 2005 - March 1, 2007

Contractual and on-site monitoring of contractors; provided technical assistance; MIS data analysis and performance reporting.