Susmita Menda

Software Engineer at Aperi Inc.

Contributed to backend development of enterprise identity and access management solutions, focusing on scalability, fault-tolerance, and secure data flow for workflow automation systems.

Software Engineer at Citrix

Designed and developed the NetScaler Employee Self-Service Portal used by 10,000 employees, ensuring scalable backend performance and seamless API integrations with RESTful web services.

Sales Associate at Row House / Camp Transformation Center / Yoga Six

Drove a 49% increase in upsells by analyzing customer behavior and tailoring packaging recommendations; improved member conversion through structured lead generation and follow-up strategies; maintained high client satisfaction and supported organizational goals; contributed to social media growth.

Sales Associate at Row House / Camp Transformation Center / Yoga Six

Contributed to social media growth, increasing followers by 10% and generating 20 leads through high-quality marketing content and targeted campaigns, emphasizing attention to detail and process optimization.

Sales Associate at Row House / Camp Transformation Center / YogaSix

Increased upsells by 49% through data-driven analysis of customer behavior and tailored package recommendations. Improved member conversion rate YoY by 9% by implementing structured lead-generation and follow-up strategies. Achieved top customer satisfaction scores by building strong client relationships and aligning services with customer goals. Enhanced social media presence, growing followers by 10% and generating 20 leads through high-quality marketing content and targeted campaigns.

Sales Associate at Row House / Camp Transformation Center / YogaSix

Strengthened sales pipeline and membership retention through personalized engagement and issue resolution. Drove upsell opportunities and cross-sell of premium packages.

Software Engineer at APERE INC.

Contributed to backend development of enterprise identity and access management solutions, focusing on scalability, fault-tolerance, and secure data flow. Collaborated in Agile teams, participating in code reviews, debugging, and iterative builds aligned with business requirements. Enhanced backend components with multi-threaded processing, improving response times and concurrency handling.

Sales Associate at Row House

Increased upsells by 49% through data-driven analysis of customer behavior and tailored packaging recommendations. Boosted member conversion rate by 9% YoY by implementing structured lead-generation and follow-up strategies. Built strong client relationships to ensure service alignment with customer goals and contributed to marketing efforts that grew social media engagement.

Sales Associate at YogaSix

Continued enhanced upsell and customer engagement, contributing to improved conversion rates and customer satisfaction through personalized service and targeted campaigns.

Sales Associate at RowHouse, Camp Transformation Center, YogaSix

In Oct 2022 – Sep 2023, drove upsell growth by 49% through data-driven analysis of customer behavior and tailored package recommendations. Implemented structured lead-generation and follow-up strategies that boosted YoY member conversion by 9%. Built strong client relationships and aligned services with customer goals to achieve top customer satisfaction scores.

Sales Associate at RowHouse, Camp Transformation Center, YogaSix

Software Engineer at Aperé Inc.

Contributed to backend development of enterprise identity and access management solutions, focusing on scalability, fault tolerance, and secure data flow with full-stack architecture insights.

Sales Associate at Row House, Camp Transformation Center

Drove customer engagement and demonstrated strong problem-solving and client-alignment skills; contributed to revenue growth by tailoring service packages and improving client satisfaction.