Collaborated with clients in high growth B2B SaaS companies to streamline revenue processes and optimize operations across sales, marketing, and customer success teams. Administered and customized Salesforce instances across multiple client orgs, optimizing lead flow, opportunity stages, and reporting structures for B2B SaaS teams. Designed and deployed Zapier workflows to automate lead routing, data enrichment, and cross-platform sync between Salesforce and HubSpot. Built dynamic dashboards and reports in Salesforce to support executive decision making, revenue forecasting, and conducted data audits and cleanup using Dataloader.

IT Technician 1 at Eisneramper

July 1, 2023 - November 30, 2023

Provided outsourced IT support for small to mid-sized businesses at an MSP, delivering comprehensive technical solutions and ensuring seamless IT operations tailored to diverse client needs while improving client satisfaction by proactive communication and rapid troubleshooting measured via service ticket resolution feedback. Measured and improved cyber security infrastructure by implementing advanced security measures and continuous monitoring to strengthen defenses and reduce vulnerability to cyber attacks. Deployed and managed technology services including Office 365, and DNS filtering to safeguard client environments. Managed staff accounts and services using admin access through Microsoft Azure, Exchange, and Active Directory.

Help Desk Technician at Kumon

December 1, 2017 - September 30, 2019

Provided Tier 1 IT support for staff and students, troubleshooting hardware, software, and network issues across Windows-based systems. Managed and performed routine maintenance and updates for computer software, hardware, and printers, ensuring optimal performance and minimizing downtime. Developed custom learning programs for students that requested additional assistance via Microsoft Suite.