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I am a detail-oriented professional with approximately 2 years of experience in operations support, customer handling, and data management, with hands-on exposure to Excel-based reporting and workflow tracking. I am proficient at troubleshooting user issues, maintaining structured datasets, and supporting business processes using digital tools. I am seeking opportunities in IT Support, Helpdesk, or Technical Operations roles to contribute to service efficiency and system reliability. I am a fast learner with a collaborative mindset, comfortable coordinating with teams to optimize workflows and improve data accuracy. I bring a proactive approach to problem-solving and a commitment to delivering reliable, user-friendly processes in fast-paced environments.…I am a detail-oriented professional with approximately 2 years of experience in operations support, customer handling, and data management, with hands-on exposure to Excel-based reporting and workflow tracking. I am proficient at troubleshooting user issues, maintaining structured datasets, and supporting business processes using digital tools. I am seeking opportunities in IT Support, Helpdesk, or Technical Operations roles to contribute to service efficiency and system reliability. I am a fast learner with a collaborative mindset, comfortable coordinating with teams to optimize workflows and improve data accuracy. I bring a proactive approach to problem-solving and a commitment to delivering reliable, user-friendly processes in fast-paced environments.

Swaroop Kumar

Data Scientist, Web Designer, Full Stack Developer, +2

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I am a detail-oriented professional with approximately 2 years of experience in operations support, customer handling, and data management, with hands-on exposure to Excel-based reporting and workflow tracking. I am proficient at troubleshooting user issues, maintaining structured datasets, and supporting business processes using digital tools. I am seeking opportunities in IT Support, Helpdesk, or Technical Operations roles to contribute to service efficiency and system reliability. I am a fast learner with a collaborative mindset, comfortable coordinating with teams to optimize workflows and improve data accuracy. I bring a proactive approach to problem-solving and a commitment to delivering reliable, user-friendly processes in fast-paced environments.…I am a detail-oriented professional with approximately 2 years of experience in operations support, customer handling, and data management, with hands-on exposure to Excel-based reporting and workflow tracking. I am proficient at troubleshooting user issues, maintaining structured datasets, and supporting business processes using digital tools. I am seeking opportunities in IT Support, Helpdesk, or Technical Operations roles to contribute to service efficiency and system reliability. I am a fast learner with a collaborative mindset, comfortable coordinating with teams to optimize workflows and improve data accuracy. I bring a proactive approach to problem-solving and a commitment to delivering reliable, user-friendly processes in fast-paced environments.

Available to hire

I am a detail-oriented professional with approximately 2 years of experience in operations support, customer handling, and data management, with hands-on exposure to Excel-based reporting and workflow tracking. I am proficient at troubleshooting user issues, maintaining structured datasets, and supporting business processes using digital tools. I am seeking opportunities in IT Support, Helpdesk, or Technical Operations roles to contribute to service efficiency and system reliability.

I am a fast learner with a collaborative mindset, comfortable coordinating with teams to optimize workflows and improve data accuracy. I bring a proactive approach to problem-solving and a commitment to delivering reliable, user-friendly processes in fast-paced environments.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Team Lead – Operations & Customer Support at Aquitas Solutions

December 1, 2023 - February 1, 2024

Managed 100–150 daily customer interactions, resolving payment and account-related queries. Maintained and updated customer datasets in Excel, improving data accuracy and tracking efficiency. Monitored workflows and updated internal systems for real-time status tracking. Assisted users in resolving basic technical/payment issues, ensuring smooth transactions. Trained and supported new interns on process workflows and tools.