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Tony Chen

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Language

English
Fluent

Work Experience

Senior Software Development Engineer at Amazon Web Services
January 1, 2023 - Present
Contributed to the development of an internal LLM-powered enterprise knowledge assistant (powered by Amazon Bedrock) enabling engineers to retrieve operational knowledge and documentation via natural language queries. Designed and implemented retrieval-augmented generation (RAG) pipelines using internal data sources to fetch contextual enterprise information. Built vector retrieval pipelines with embeddings for semantic search across engineering documentation and operational metadata. Developed backend services using Python, FastAPI, and PostgreSQL to orchestrate knowledge retrieval workflows and deliver AI-generated responses to internal systems. Implemented conversation orchestration logic supporting multi-tenant enterprise knowledge queries across internal documentation and engineering resources. Built ML experimentation pipelines in PyTorch to analyze operational telemetry patterns and explore ranking signals for knowledge retrieval. Integrated enterprise data sources including int
Software Development Engineer II at Amazon Web Services
January 1, 2019 - December 31, 2022
Worked on an internal service telemetry, incident detection and response platform. Built dashboards, backend services, and REST APIs to visualize and monitor service health metrics, alerts, and operational events in real time. Optimized API performance and database queries to improve dashboard responsiveness. Collaborated with multiple infra and engineering teams to integrate operational monitoring with existing AWS infrastructure and tooling.
Software Development Engineer I at Amazon Web Services
August 1, 2017 - December 31, 2018
Developed a full-stack internal dashboard used by engineering teams to monitor service health, investigate operational anomalies, and analyze service activity. Built frontend components using React.js and TypeScript, and backend services with Java and Python, connected to PostgreSQL for incident metadata and service lifecycle data. Focused on API performance, data modeling, and dashboards that support real-time telemetry visualization.
Developer Intern at SAP
May 1, 2016 - August 31, 2016
Integrated open-source machine learning libraries (e.g., Apache Spark, scikit-learn) with SAP HANA Predictive Analytics Library to explore end-to-end predictive analytics use cases.
Intern at IBM
June 1, 2015 - August 31, 2015
Designed and prototyped data biology applications for an enterprise software platform, integrating IBM Platform Computing software to support future deployment of data streaming, genomics analysis, and genomics workflow scheduling.
Intern at Office of the Vice Mayor, City of Sacramento
June 1, 2012 - August 31, 2013
Supported city council operations with research and administrative tasks during a municipal internship.
Software Engineering Intern at Data Biology
June 1, 2015 - August 1, 2015
Designed testing plans, protocols, and documentation for prototype applications in data biology for enterprise software platform deployment; integrated IBM Platform Computing software with Data Biology for enterprise systems using SOAP API with Python and Bash scripts.
Intern at Sacramento City Council - Vice Mayor's Office
June 1, 2012 - August 1, 2013
Supported research and administrative tasks for city governance; assisted with correspondence and policy analysis in a municipal government setting.

Education

Bachelor of Science at University of California, Berkeley
January 1, 2013 - December 31, 2017
Bachelor of Science in Electrical Engineering and Computer Science at University of California, Berkeley
January 1, 2013 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Computers & Electronics, Professional Services