Web Developer and Designer, Content Manager, Community Manager at A Balanced Glass

Implemented SEO best practices in updated content, which boosted organic search traffic Led the redesign and development of the corporate website, achieving an increase in conversion rates post-launch Managed online community engagement Research stock images for articles, image retouching, and photography. Utilized KPI tracking to measure the success of marketing campaigns, contributing to a data-driven approach that enhanced overall business performance

Director, Client Accounts at FIRE Solutions Inc.(Now RegED)

Managed a 3-member client services team, introducing streamlined protocols that improved response time, enhancing client satisfaction Enhanced client onboarding efficiency via strategic automation and development of enhanced training materials, significantly improving user satisfaction Delivered consistent online training for new clients, enhancing their product knowledge and significantly reducing support inquiries Coordinated and led online Annual Compliance Meetings, ensuring 100% compliance with regulatory requirements across all client portfolios Oversaw monthly email notifications impacting 10,000+ users, driving a rise in attendance rates for online events Provided multi-channel support (email, chat, phone), achieving a 95% first-contact resolution rate, significantly boosting client satisfaction scores Executed systematic problem-solving strategies, successfully resolving 95% of client technical issues during initial contact 100% customer retention in my first year as Director of Client Services

Co-Founder, Online Marketing Manager at WCT Marketing

Launched and configured social media platforms, which led to significant brand visibility growth. Developed personalized support strategies for clients that enhanced upsell opportunities. Coordinated monthly in-store product demonstrations and executed engaging online promotional campaigns.

Client Services Manager at Touchstone Group Associates

Delivered comprehensive technical support and managed call center operations, implementing performance metrics that improved productivity. Developed training programs to enhance client retention rates through strategic problem-solving.

Office Coordinator, IT Assistant at Hellman & Friedman

Streamlined office supply management and oversaw the maintenance of office equipment. Executed software updates and optimized issue resolution, enhancing office efficiency.