Available to hire
I’m Michael, a result-driven Project & Operations Manager, CRM Specialist and Automation Expert with over 5 years of experience leading cross-functional teams, optimizing service delivery workflows, and building scalable systems using platforms like ClickUp, Monday.com, Airtable, and Asana. I excel at managing end-to-end project delivery from planning and resource coordination to implementation, automation, and reporting.
I help businesses simplify complex operations and improve delivery consistency through repeatable systems and tech-enabled management practices. My expertise spans workflow automation, CRM setup, and digital transformation across various industries including real estate, food services, and professional services.
Skills
Work Experience
Project Delivery Manager (Remote) at Structura
January 1, 2024 - PresentManaged full delivery pipeline for tech and agency clients from kickoff to client handoff. Developed internal ClickUp templates to automate onboarding, project phase tracking, and reporting. Created multi-step workflows with dependencies, automations, and integrated team dashboards. Reduced delivery delays by 40% through structured client handoffs and automation of repetitive tasks.
Support Project Manager (Monday.com Implementation – Real Estate) at Crest Developers, United Kingdom
February 1, 2025 - PresentBuilt Monday.com system for a construction firm managing 3+ simultaneous home builds. Created custom dashboards, milestone trackers, budget fields, and client portals. Integrated photo updates, approval flows, and Gantt-based delivery tracking. Delivered system within 3-week timeline ahead of project ramp-up.
Project Systems Consultant (Freelance) at Worknest Systems, Turkey
November 30, 2024 - August 12, 2025Set up Monday.com and Trello-based project management for small agencies and virtual teams. Designed project templates with automations, tags, timeline views, and reporting integrations. Guided project teams in transitioning from manual task lists to automated boards.
Operations Manager (Hybrid) at Homeland Foodie & More Ltd., Nigeria
November 30, 2024 - August 12, 2025Rebuilt internal document and task management system reducing file retrieval time by 30%. Streamlined bakery, restaurant, and office operations using SOPs and centralized task systems. Trained cross-department staff on new workflows and introduced automation via shared Google tools. Identified and eliminated process bottlenecks, reducing client complaint volume by 22%.
Operations Workflow Strategist (Freelance) at Opsvault Partners, South Africa
December 31, 2023 - August 12, 2025Audited company operations and restructured workflows using ClickUp and Airtable. Designed centralized task assignment and escalation flow across marketing, finance, and operations. Delivered internal SOPs and task templates to align execution across departments. Led virtual team training for onboarding and post-launch handover.
Education
Diploma at Tukur Buratai Institute of War & Peace
May 1, 2020 - September 30, 2021Certificate at RLG Institute of Technology
March 1, 2018 - August 31, 2018Bachelor of Science at Nigerian Army University
December 1, 2018 - July 31, 2023Qualifications
Asana Academy Certified Workflow Specialist
January 1, 2025 - August 12, 2025ClickUp University Certified ClickUp Expert
January 1, 2025 - August 12, 2025Certified ClickUp (AI) Brain Expert
January 1, 2025 - August 12, 2025Certified ClickUp Admin
January 1, 2025 - August 12, 2025Make.com Academy Advanced Automation Certificate
January 1, 2024 - August 12, 2025Zapier Academy Triggering Zaps with Webhooks & Automation
January 1, 2024 - August 12, 2025JotForm Academy Certified JotForm App Expert
January 11, 2030 - August 12, 2025Certified Healthcare Digitization & Automation
January 11, 2030 - August 12, 2025Certified JotForm Foundation Expert
January 11, 2030 - August 12, 2025Industry Experience
Real Estate & Construction, Professional Services, Retail, Software & Internet, Manufacturing, Non-Profit Organization, Education, Transportation & Logistics, Wholesale & Distribution, Government, Financial Services, Consumer Goods, Healthcare, Media & Entertainment, Travel & Hospitality
Skills
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