I am a versatile and self-sufficient professional with experience in customer service, data management, and music production. I am trilingual in Spanish, English (C1), and French (B2), responsible, collaborative, and a fast learner. Known for my creative, analytical, and resourceful approach to problem-solving. I am seeking opportunities in a dynamic environment to leverage my skills and experience in music production, data services, and customer engagement while continuing to grow professionally.

Felipe Florez Carmona

I am a versatile and self-sufficient professional with experience in customer service, data management, and music production. I am trilingual in Spanish, English (C1), and French (B2), responsible, collaborative, and a fast learner. Known for my creative, analytical, and resourceful approach to problem-solving. I am seeking opportunities in a dynamic environment to leverage my skills and experience in music production, data services, and customer engagement while continuing to grow professionally.

Available to hire

I am a versatile and self-sufficient professional with experience in customer service, data management, and music production. I am trilingual in Spanish, English (C1), and French (B2), responsible, collaborative, and a fast learner. Known for my creative, analytical, and resourceful approach to problem-solving.

I am seeking opportunities in a dynamic environment to leverage my skills and experience in music production, data services, and customer engagement while continuing to grow professionally.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced
French
Intermediate

Work Experience

Music Production and Recording Engineering (Freelance) at Self-employed
January 1, 2022 - August 16, 2025
Provided freelance music production and recording engineering services in Medellin across a 10-year period. Responsibilities included audio recording, mixing, and producing music content to meet client requirements and creative direction.
Bilingual Customer Service Agent at Amazon UK
June 30, 2022 - August 16, 2025
Handled bilingual customer service calls and support in English and Spanish for Amazon UK customers. Delivered high-quality support and resolved issues while maintaining customer satisfaction.
Data Services Representative at Securitas Technology, Medellin
September 30, 2024 - August 16, 2025
Responsible for managing and supporting data services operations at Securitas Technology. Duties included data management, reporting, and collaborating with teams to ensure secure data handling and customer service.

Education

High School Graduate at Institución Educativa Alcaldía de Medellín
January 11, 2030 - January 1, 2001
Computer Maintenance and Repair at Microsistemas, Medellin
January 1, 1998 - August 16, 2025
Physics Engineering (1 semester) at Universidad Nacional, Medellin
January 1, 2002 - August 16, 2025
Business Administration (first two semesters) at Universidad de Antioquia, Medellin
January 1, 2004 - December 31, 2005

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Telecommunications