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I’m a developer who specializes in… from…
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Employment and project experience
Senior Developer Salesforce Inc.
January 2017 - March 2017
Full-stack Developer Microsoft Inc.
January 2019 - March 2019
Skills
Language
Arabic
Fluent
English
Advanced
Work Experience
IT Support Engineer at Intalio Group
October 20, 2023 - PresentSupported IT needs for more than 60 government agencies and ADNOC. Managed ticketing, server, system and database installation and configuration. Configured Office 365. Performed backups/restores of systems and databases. System management and development using core .NET and SQL. Troubleshot issues via Event Viewer, SSMS and IIS. Trained employees and clients on system usage and troubleshooting.
IT Support Engineer & ERP Technical Support at Intalio Group
October 1, 2023 - PresentProviding technical and ERP support for over 60+ government entities and ADNOC. Responsibilities include supporting and maintaining contracts and procurement systems, building customized ERP and IT environments, server and system installation and configuration, managing backups and restores, troubleshooting technical issues, internal SQL Server customization, managing ticketing systems, training employees and clients, and delivering full cycle support including environment setup and user enablement.
ERP Technical Support – Odoo ERP (Techno-Functional) at Yasperfumes
June 30, 2023 - August 16, 2025Configured and supported multiple Odoo modules including POS, Inventory, Purchasing, Manufacturing, Planning, and Projects. Managed queue and ticketing systems, resolved report-related issues, and supported end-users with ERP performance and functional challenges. Customized reports and optimized ERP workflows. Also served as IT Project Management Officer, managing IT service catalog, network, system and data security, email services, hosting, and infrastructure. Oversaw network and system administration, security compliance, and IT expenses. Developed and maintained e-commerce platforms, customized WordPress plugins/themes, integrated WooCommerce payment gateways, and managed SEO and analytics.
IT Support ERP System and Developer at Yasperfumes
January 1, 2023 - September 13, 2025Provided IT support for ERP (Odoo) modules (POS, Manufacturing, Planning Central, Project Management, Inventory, Purchasing). Implemented reports, assisted end users with report performance and best practices. Served as IT Project Management Officer: ensured data security, designed/managed IT service catalog, created/hosted company emails, implemented information security controls, monitored performance, and reported IT spend. Web development including WordPress-based sites and e-commerce (WooCommerce): site maintenance, plugin/theme development, SEO and analytics, and custom payment gateway integrations.
Technical Support Engineer at Yasperfumes Company
May 31, 2021 - August 16, 2025Installed and configured DNS, operating systems (Windows 7/10), routers, and switches. Supported ERP systems for POS, reporting, and inventory. Installed and supported CCTV systems and Microsoft software including Office and Outlook. Performed technical troubleshooting and coordinated with maintenance teams for issue resolution.
Technical Support Engineer at Yasperfumes
January 1, 2021 - September 13, 2025Installed and configured DNS. Upgraded Windows OS releases; managed ERP system; Troubleshooted issues; Installed/configured Windows 7 & 10; CCTV DVR; Configured routers and switches; Installed MS Office and performed backups.
WordPress Developer at Click Sides Company
July 31, 2018 - August 16, 2025Developed and maintained WordPress-based websites, specializing in plugin and theme customization to support e-commerce and marketing needs.
Web Developer at Click sides
January 1, 2018 - September 13, 2025Managed, developed and hosted WordPress-based websites; implemented WooCommerce e-commerce, plugins and themes; performed SEO and analytics; integrated custom payment gateway; created reports and tracked website metrics.
Meeting Rooms Manager at Sheraton Hotel
August 31, 2013 - August 16, 2025Managed hotel meeting rooms ensuring smooth operations and client satisfaction.
Meeting Rooms Manager at Sheraton Hotel
January 1, 2013 - September 13, 2025Managed meeting room operations and events coordination for Sheraton Amman; liaised with clients and staff to ensure smooth operations.
Education
Bachelor's Degree in Internet Technology at Al Zarqa University
January 11, 2030 - February 1, 2017Bachelor's Degree in Internet Technology at Al Zarqa University
January 11, 2030 - February 1, 2017Bachelor's Degree in Internet Technology at Al Zarqa University
January 11, 2030 - February 1, 2017BSc. Internet Technology at Al Zarqa University, Jordan
January 11, 2030 - January 1, 2017Certificate: PHP Framework & CMS at Pioneers Academy, Jordan
January 11, 2030 - January 1, 2017BSc. Internet Technology at Al Zarqa University, Jordan
January 11, 2030 - September 13, 2025Qualifications
Oracle Fusion Cloud HCM Certification (In Progress)
January 11, 2030 - January 1, 2025Scottish Qualifications Certificate: English Course
January 1, 2013 - August 16, 2025Scottish Qualifications Certificate: Web Applications Development using PHP
February 1, 2017 - August 16, 2025Scottish Qualifications Certificate: PHP Framework and Content Management Systems
January 1, 2017 - August 16, 2025Scottish Qualifications Certificate: English Course at Training Centre
April 1, 2013 - August 16, 2025Scottish Qualifications Certificate: Certificate of Communication Skills
March 1, 2012 - August 16, 2025Scottish Qualifications Certificate: Hotel Management Certificate
February 1, 2012 - August 16, 2025English Course
January 1, 2013 - September 13, 2025Web Applications Development using PHP
February 1, 2017 - September 13, 2025PHP Framework and Content Management Systems
January 1, 2017 - September 13, 2025English Course conducted at the training center
April 1, 2013 - September 13, 2025Certificate of communication skills
March 1, 2012 - September 13, 2025Hotel Management Certificate
February 1, 2012 - September 13, 2025English Course
January 11, 2030 - January 1, 2013Web Applications Development using PHP
January 11, 2030 - February 1, 2017PHP Framework and Content Management Systems
January 11, 2030 - January 1, 2017Certificate of communication skills
January 11, 2030 - March 1, 2012Hotel Management Certificate
January 11, 2030 - February 1, 2012Web Applications Development (PHP)
January 11, 2030 - January 1, 2017PHP Framework & CMS
January 11, 2030 - January 1, 2017BSc. Internet Technology
January 11, 2030 - January 1, 2017Web Applications Development (PHP)
January 1, 2017 - January 1, 2017PHP Framework & CMS
January 1, 2017 - January 1, 2017Industry Experience
Government, Healthcare, Retail, Manufacturing, Software & Internet, Professional Services, Other, Computers & Electronics, Education, Real Estate & Construction
Skills
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