Available to hire
I am a talented, innovative, and imaginative graduate in Communications with a balance of technical proficiency and conceptual strength. Skilled in design, videography, and photography, I create blogs, manage social media, and write diverse communications. With over 8 years of customer service experience, I am trained for a professional business environment, am a self-starter, and a team player who meets goals and never misses deadlines.
I am seeking a challenging position where I can utilize my professional and interpersonal skills effectively, leveraging my strong communication and multitasking abilities, and my expertise in customer service, marketing, and administrative support.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Panjabi, Punjabi
Fluent
French
Beginner
Spanish; Castilian
Beginner
Hindi
Beginner
Work Experience
Customer Service Agent at WestJet Airlines
March 1, 2025 - PresentProviding a safe and positive airport experience for guests traveling through the airport. Performing guest service tasks such as processing service fees, creating or changing reservations, issuing tickets, supporting self-serve kiosks, and assisting guests with mobility issues. Handling aircraft arrivals and departures as an Airside Agent and Expeditor. Troubleshooting concerns, assisting guests with itinerary changes, disrupted flights, and delayed or damaged baggage. Adhering to safety procedures, maintaining exceptional guest service standards, managing challenging public situations with professionalism, and following company uniform and appearance policies.
Customer Service Agent at WestJet Airlines
March 1, 2025 - PresentProviding a safe and positive airport experience for guests traveling through Calgary airport. Responsibilities include guest service tasks such as processing fees, managing reservations, issuing tickets, supporting kiosks, and assisting guests with mobility issues. Roles also include aircraft arrivals and departures as an Airside Agent and Expeditor, troubleshooting disrupted flights and baggage concerns, ensuring guests receive exceptional service in challenging situations, and adhering to professional appearance and conduct standards.
Marketing Admin at Keypak
April 30, 2024 - August 17, 2025Assisted with website updates including product data, pricing, and images. Coordinated customer special pricing on the website backend with sales teams. Monitored website pages and handled customer service webstore inquiries. Ensured website SEO optimization and identified link-building opportunities. Provided weekly website performance reports. Designed and assisted in weekly email marketing blasts using Infusionsoft/Pardot. Supported production and release of Tri-Annual Buyer’s Guide for print and website. Assisted with internal and external event management and coordinated vendor selection and delivery of print marketing collateral. Published monthly blog posts and sourced branded gear for promotions and loyalty programs.
Marketing Admin at Keypak
April 30, 2024 - August 17, 2025Assisted with website updates including product data and special pricing, coordinated with sales teams, monitored and optimized the webstore for search engines, and provided weekly performance reports. Designed and executed weekly e-blasts using marketing software, supported production and release of tri-annual buyer’s guides, coordinated vendor selection and print marketing materials, managed event coordination for internal and external events, published blog posts monthly, and managed branded gear for promotions.
Inside Sales Support at Keypak
September 1, 2021 - August 17, 2025Managed schedules and set appointments via telemarketing and email. Handled incoming emails and calls, kept CRM and DST records updated. Supported outside team members, created quotes and sales orders, and followed up on sales processes.
Inside Sales Support at Keypak
September 1, 2021 - August 17, 2025Managed schedules, set appointments via telemarketing and email, maintained CRM and DST records, coordinated one-on-one with outside sales team, created quotes and sales orders, followed up on sales inquiries.
Executive Assistant to the CEO at Keypak
January 1, 2020 - August 17, 2025Managed schedules, appointments, meeting note-taking and presentation creation. Maintained CRM and DST records, assisted operations and customer service teams, filed reports, handled incoming communications, facilitated team conferences, and created quotes and sales orders.
Executive Assistant to the CEO at Keypak
January 1, 2020 - August 17, 2025Managed CEO’s schedule and appointments, took meeting notes, prepared presentations, handled incoming communications, maintained CRM and DST data, assisted operations and customer service teams, filed reports, facilitated team meetings, and created customer quotes and sales orders.
Social Media Manager/Production Manager/Customer Service Representative at Emerson Group Inc - Design Your Fabric.com
December 31, 2018 - August 17, 2025Managed website content and orders using WordPress and Shopify dashboards. Updated blogs and website pages. Executed email promotions via Mailchimp. Managed and updated Facebook and Instagram accounts. Followed up with customers by phone and email. Assisted customers with website troubleshooting and order inquiries. Modified customer files using Adobe Suite. Managed order processing and fabric stock control.
Social Media Manager/Production Manager/Customer Service Representative at Emerson Group Inc - Design Your Fabric.com
December 31, 2018 - August 17, 2025Managed and updated website content via WordPress and Shopify dashboards, sent mass promotional emails using Mailchimp, managed social media accounts, followed up with customers by phone and email, assisted with website troubleshooting and order inquiries, modified customer files using Adobe Suite, managed order fulfillment and in-house fabric stock.
Sales Associate at The Children's Place
July 31, 2011 - August 17, 2025Replenished items on the sales floor, tidied departments, took part in inventory, and assisted customers with their needs.
Sales Associate at The Children's Place
July 1, 2011 - August 17, 2025Replenished store items, maintained tidiness across departments, participated in inventory, and assisted customers with their needs.
Education
Advanced Diploma at School of Media Tech – Media Communications - Humber College
January 1, 2013 - January 1, 2015Advanced Diploma at School of Media Tech – Media Communications - Humber College
January 1, 2013 - January 1, 2015Qualifications
Stellar Executive Assistant - UBT NORTH AMERICA (All Six Webinars Completed)
September 1, 2019 - October 31, 2019Employee of the Month - Keypak
November 1, 2019 - August 17, 2025Employee of the Month - Keypak
September 1, 2021 - August 17, 2025Transport Security Clearance - The Calgary Airport Authority
January 11, 2030 - August 17, 2025Restricted Area Identity Card - Calgary Airport Authority
March 1, 2025 - August 17, 2025Stellar Executive Assistant - UBT NORTH AMERICA All six webinars completed
September 1, 2019 - October 31, 2019Employee of the Month - Keypak Certificate
November 1, 2019 - August 17, 2025Employee of the Month - Keypak Certificate
September 1, 2021 - August 17, 2025Transport Security Clearance - The Calgary Airport Authority
January 11, 2030 - August 17, 2025Restricted Area Identity Card
March 1, 2025 - August 17, 2025Industry Experience
Travel & Hospitality, Media & Entertainment, Retail, Professional Services, Transportation & Logistics, Wholesale & Distribution
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Social Media Manager
We have the best social media manager experts on Twine. Hire a social media manager in Calgary today.