Available to hire
I am an experienced Instructional Designer with a strong background in developing and managing e-learning and training programs across various industries. My expertise includes creating engaging course content, collaborating with subject matter experts, and applying adult learning theories to enhance learner retention and outcomes. I have successfully managed learning management systems and launched new platforms to optimize the learning experience.
Throughout my career, I have demonstrated leadership by managing instructional design teams and mentoring junior designers. I am passionate about continuous improvement and quality assurance to ensure training materials are accurate, usable, and aligned with organizational goals. My project management skills enable me to handle multiple priorities effectively and deliver impactful learning solutions.
Experience Level
Intermediate
Intermediate
Work Experience
Instructional Designer at Good Roads (formerly Ontario Good Roads Association)
January 1, 2022 - PresentDesigned both asynchronous and synchronous learning courses, developed measurable learning objectives, rubrics, and assessments aligned with Bloom’s Taxonomy. Conducted quality assurance to ensure accuracy and usability, incorporating learner feedback. Collaborated with subject matter experts to validate content and ensure alignment with goals. Integrated multimedia elements such as storyboards, visuals, videos, and animations to enhance learner engagement. Applied adult learning theories to create learner-centered content. Managed multiple projects while ensuring alignment with organizational timelines and priorities.
Manager, Learning Design at Loblaw Companies Limited
December 31, 2021 - August 19, 2025Designed and developed in-class and online learning modules aligned with business goals to improve customer experience. Created comprehensive support materials including Facilitator Guides, Participant Guides, presentations, and knowledge checks. Conducted Train-the-Trainer sessions to ensure effective program delivery. Implemented streamlined processes for training requests and established templates and standards to maintain consistency.
Online Learning and Design Manager at Cash Money Cheque Cashing
December 31, 2021 - August 19, 2025Managed a team of e-Learning Instructional Designers and identified organizational learning opportunities to develop programs meeting business needs. Produced current and learner-focused e-learning for executive, corporate, call center, and retail audiences using authoring tools such as Adobe Captivate and Articulate 360. Launched a new Learning Management System, Saba Cloud.
Senior Instructional Designer/Developer at Cash Money Cheque Cashing
October 1, 2019 - August 19, 2025Designed and delivered Leadership Development Programs and redesigned Contact Centre and Collections New Employee Trainings resulting in quality score improvements shortly after training. Mentored junior Instructional Designers using Adobe Captivate 2019. Supervised, motivated, and developed team members. Conducted needs analysis to align training with business requirements.
Instructional Designer/Developer at Cash Money Cheque Cashing
June 1, 2016 - August 19, 2025Designed e-learning modules using Adobe Captivate 2019 and managed Learning Plans within the LMS. Developed in-class workshops abiding by Adult Learning Principles. Created job aids, manuals, and training materials. Facilitated training sessions for audiences ranging from entry-level staff to management and executives. Created Facilitator Guides, Participant Workbooks, and presentations. Supported and mentored team members and documented processes and procedures.
Instructional Designer (Contract) at Greater Toronto Airports Authority
December 31, 2012 - August 19, 2025Created training documentation collaboratively with Subject Matter Experts and manuals. Developed Training Checklists for on-the-job trainers and facilitated Train-the-Trainer sessions.
Learning Project Leader at Moneris Solutions
April 30, 2008 - August 19, 2025Created lesson analysis documentation and input task analysis into an online knowledge management system. Liaised with Project Managers to ensure timely and accurate information delivery. Led a team of Instructional Designers and Facilitators.
Instructional Designer/Facilitator at Moneris Solutions
May 1, 2006 - August 19, 2025Designed course materials including manuals, job aids, facilitator guides, and evaluations. Conducted Train-the-Trainer sessions to ensure accurate information transfer. Coordinated with department managers and project leads to deliver appropriate lessons to diverse learner groups.
Instructional Facilitator at Moneris Solutions
January 1, 2004 - August 19, 2025Delivered classroom training, prepared training materials and documentation, maintained attendance and evaluation records, and ensured ongoing improvement in product knowledge and training skills.
Customer Project Manager, Strategic Accounts at Group Telecom
July 31, 2002 - August 19, 2025Managed projects for strategic customer accounts.
Customer Care Trainer at Optel/ AXXENT Corp
April 30, 2001 - August 19, 2025Designed and delivered New Hire Training Curriculum to introduce new Customer Care Representatives.
Education
Qualifications
Industry Experience
Education, Financial Services, Retail, Transportation & Logistics, Professional Services
Experience Level
Intermediate
Intermediate
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