Available to hire
I am an enterprise sales engineer with a decade of expertise in technical sales and client relationship management, specializing in integration of multimedia technology systems. I have a proven ability to deliver seamless pre-sales demonstrations and innovative solutions for clients such as YUM Brands and airports, enhancing client satisfaction and expanding business opportunities. Leveraging my skills in account management and project coordination, I drive successful deployments and foster cross-functional collaboration.
I enjoy video editing and content creation primarily on YouTube. I love video games and movies and am an enthusiast of combat sports. Through my experience, I’ve developed strong skills in video engineering, customer service, client support, and multimedia production, enabling me to create engaging video content and deliver technical solutions that meet diverse client needs.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Beginner
Beginner
Beginner
Beginner
Work Experience
Enterprise Sales Engineer at Atmosphere TV
May 1, 2024 - PresentLead end-to-end implementation of Atmosphere TV's streaming platform for major clients across the US, Canada, Mexico, and UK, including brands like TGI Fridays and McDonald's. Developed custom installation guides and managed deployments with onsite and remote training, ensuring 100% success in diverse venues. Coordinated with client network teams and vendors to integrate systems securely and efficiently. Piloted innovative processes enhancing client outcomes, driving location expansion and positive feedback.
Implementation Manager at Atmosphere TV
May 1, 2023 - August 24, 2025Led deployments of streaming platforms for major clients such as TGI Fridays, KFC, Burger King, and airports across multiple countries. Created step-by-step installation strategies and provided training to ensure smooth pilots in various venues including bars, restaurants, and hotels. Coordinated with network teams and vendors to secure bandwidth and security, hiring local teams for installations. Drove client expansion by innovating installation and deployment processes.
Account Manager at Atmosphere TV
May 1, 2022 - August 24, 2025Built and maintained relationships with key clients such as Pizza Hut, TGI Fridays, and McDonald's across the US, Canada, Mexico, and UK. Leveraged video engineering expertise to design tailored multimedia solutions and digital signage promotions, increasing client engagement and driving additional locations or referrals in 80% of cases. Conducted in-depth analysis of client setups to overcome technical hurdles and improve satisfaction and retention.
Customer Success Specialist at Atmosphere TV
May 31, 2021 - August 24, 2025Provided comprehensive B2B and B2C support including first-time setups, troubleshooting, returns, upselling, and onsite visits during early growth phases. Collaborated with internal teams on bug fixes, software testing, and idea implementation to streamline client setups, reducing support tickets by approximately 25%. Managed account responsibilities and customer education to ensure high adoption rates and positive outcomes.
Enterprise Sales Engineer at Atmosphere TV
May 1, 2024 - PresentCurrently employed as an Enterprise Sales Engineer at Atmosphere TV, specializing in technical sales for multimedia technology integration. My role focuses on delivering pre-sales demonstrations and collaborating with clients across multiple sectors to enhance content engagement and satisfaction.
Implementation Manager at Atmosphere TV
May 1, 2023 - August 24, 2025Led end-to-end implementation of Atmosphere TV's streaming platform for major clients including TGIF Fridays, KFC, Taco Bell, Burger King, McDonald's, airports, gyms, and dental offices across the US, Canada, Mexico, and UK. Developed custom step-by-step installation guides and strategies, managed deployments, and provided onsite/remote training to ensure 100% successful pilots in diverse venues. Coordinated with client network teams and vendors to integrate systems without excessive bandwidth consumption or security vulnerabilities. Piloted innovative processes that enhanced client outcomes, leading to increased location expansions and positive feedback on ease of use.
Account Manager at Atmosphere TV
May 1, 2022 - August 24, 2025Built and maintained relationships with key clients including Pizza Hut, TGIF Fridays, KFC, Taco Bell, Burger King, McDonald's, small businesses, airports, gyms, and dental offices across the US, Canada, Mexico, and UK. Leveraged video engineering expertise to design tailored multimedia solutions and digital signage/promotions, boosting client engagement on underutilized TV displays and resulting in additional locations or referrals in 80% of cases. Performed in-depth analyses of client setups to overcome hurdles and deliver value-driven configurations that enhanced satisfaction and retention.
Customer Success Specialist at Atmosphere TV
May 31, 2021 - August 24, 2025Provided comprehensive support for B2B and B2C clients, handling first-time setups, troubleshooting, returns, upselling, shipping, and onsite visits during Atmosphere's early growth phase. Collaborated with internal development teams on bug fixes, software testing, and idea implementation to streamline client setups, contributing to product improvements that reduced support tickets by approximately 25%. Managed multifaceted responsibilities including account management and customer education, ensuring high adoption rates and positive outcomes for local clients.
Education
Associate of Arts and Sciences (AAS) in Audio Production and Engineering at Institute of Production and Recording
July 1, 2009 - July 1, 2011Operator Certified Avid Pro Tools
Qualifications
Industry Experience
Computers & Electronics, Media & Entertainment, Retail, Travel & Hospitality, Professional Services, Healthcare
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