I am an AI Engineer based in Kuala Lumpur with a solid background in full-stack software engineering and over five years of experience designing scalable systems. I have progressed from general software development to delivering enterprise-level projects, now specializing in AI-driven systems including LLM fine-tuning, voice AI, and intelligent automation. Currently, I focus on creating AI-powered chatbots and Caller Agent systems aimed at automating customer service and enhancing operational efficiency. My professional journey spans designing and developing systems for inventory management, communication APIs, mobile applications, and payment gateways. I thrive in collaborative environments involving frontend, backend, and network teams to build scalable and secure solutions. I am passionate about leveraging cutting-edge AI techniques to improve user experience and operational processes in telecommunications and software industries.

NAVEENKUMAR SUBRAMANIAM

I am an AI Engineer based in Kuala Lumpur with a solid background in full-stack software engineering and over five years of experience designing scalable systems. I have progressed from general software development to delivering enterprise-level projects, now specializing in AI-driven systems including LLM fine-tuning, voice AI, and intelligent automation. Currently, I focus on creating AI-powered chatbots and Caller Agent systems aimed at automating customer service and enhancing operational efficiency. My professional journey spans designing and developing systems for inventory management, communication APIs, mobile applications, and payment gateways. I thrive in collaborative environments involving frontend, backend, and network teams to build scalable and secure solutions. I am passionate about leveraging cutting-edge AI techniques to improve user experience and operational processes in telecommunications and software industries.

Available to hire

I am an AI Engineer based in Kuala Lumpur with a solid background in full-stack software engineering and over five years of experience designing scalable systems. I have progressed from general software development to delivering enterprise-level projects, now specializing in AI-driven systems including LLM fine-tuning, voice AI, and intelligent automation. Currently, I focus on creating AI-powered chatbots and Caller Agent systems aimed at automating customer service and enhancing operational efficiency.

My professional journey spans designing and developing systems for inventory management, communication APIs, mobile applications, and payment gateways. I thrive in collaborative environments involving frontend, backend, and network teams to build scalable and secure solutions. I am passionate about leveraging cutting-edge AI techniques to improve user experience and operational processes in telecommunications and software industries.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Tamil
Fluent
Malay
Intermediate

Work Experience

AI Engineer at Wevo Sdn Bhd
June 1, 2025 - Present
At Wevo, I design and develop AI-powered chatbots and Caller Agent systems to automate common customer requests and reduce the need for human call center representatives. I fine-tuned lightweight LLM chatbots using LoRA and quantization for optimization, developed chatbot agents integrated with React Native frontends communicating with Python backend APIs, enabling efficient handling of FAQs, SIM activations, and payment info. Currently, I am working on an AI Voice Call Agent using PyTorch and Whisper, incorporating advanced AI techniques such as Voice Activity Detection, real-time transcription, speaker diarization, and natural language understanding for improved call center automation.
Software Engineer at Valyou Sdn Bhd
May 31, 2025 - August 27, 2025
At Valyou, I contributed to high-impact projects involving the design of system architectures and collaboration with multiple teams to build scalable and secure solutions. I was responsible for setting up CI/CD pipelines to automate QA and reduce production bugs. Key projects included real-time SIM inventory systems, APIs for SIM reload and customer plan management, SIM status monitoring via Celcom APIs, SMS broadcast systems handling OTPs, development of customer ID verification and notification modules, leading mobile app development for Hellosim and Ebyzaar with AWS backends, migrating database infrastructure from CentOS to RHEL 8, creating a custom in-house payment gateway reducing fees and ensuring PCI-DSS compliance, and implementing auditing modules for compliance.
Full Stack Developer at Pacific & Orient Global Technologies
December 31, 2022 - August 27, 2025
As a Full Stack Developer, I designed, developed, and optimized enterprise-level web and mobile solutions spanning frontend and backend technologies. I enhanced enterprise websites with PHP, CSS, and Next.js to improve responsiveness and user experience. I collaborated on iOS and Android mobile app development by updating and adding features and conducted UAT testing to ensure reliability. I also designed and implemented secure payment gateway integrations using Postman and third-party APIs to enable seamless transactions.

Education

Master of Science in Artificial Intelligence at Asia Pacific University (APU), Malaysia
January 1, 2024 - December 31, 2025
Bachelor of Engineering in Computer Science at KSR College of Technology, India
January 1, 2018 - December 31, 2021
Diploma in Computer Science Engineering at Paavai Polytechnic College, India
January 1, 2015 - December 31, 2018

Qualifications

Machine Learning with Python
January 1, 2024 - August 27, 2025
Python Programming
January 1, 2023 - August 27, 2025

Industry Experience

Software & Internet, Telecommunications, Professional Services

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate