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I am a results-driven IT professional with over 3 years of experience in IT support, systems integration, and project coordination. I have strong expertise in CRM management, web development, and process optimization within high-volume environments. I excel at leading projects, driving customer engagement, and implementing technology solutions to enhance operational efficiency. I am skilled in integrating APIs, optimizing WordPress sites, and managing technical onboarding processes. With strong problem-solving capabilities and a focus on delivering seamless user experiences, I am passionate about leveraging technology to improve operations and support teams effectively.…I am a results-driven IT professional with over 3 years of experience in IT support, systems integration, and project coordination. I have strong expertise in CRM management, web development, and process optimization within high-volume environments. I excel at leading projects, driving customer engagement, and implementing technology solutions to enhance operational efficiency. I am skilled in integrating APIs, optimizing WordPress sites, and managing technical onboarding processes. With strong problem-solving capabilities and a focus on delivering seamless user experiences, I am passionate about leveraging technology to improve operations and support teams effectively.

Jay Kumar

Project Manager, Web Developer, Programmer, +2

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I am a results-driven IT professional with over 3 years of experience in IT support, systems integration, and project coordination. I have strong expertise in CRM management, web development, and process optimization within high-volume environments. I excel at leading projects, driving customer engagement, and implementing technology solutions to enhance operational efficiency. I am skilled in integrating APIs, optimizing WordPress sites, and managing technical onboarding processes. With strong problem-solving capabilities and a focus on delivering seamless user experiences, I am passionate about leveraging technology to improve operations and support teams effectively.…I am a results-driven IT professional with over 3 years of experience in IT support, systems integration, and project coordination. I have strong expertise in CRM management, web development, and process optimization within high-volume environments. I excel at leading projects, driving customer engagement, and implementing technology solutions to enhance operational efficiency. I am skilled in integrating APIs, optimizing WordPress sites, and managing technical onboarding processes. With strong problem-solving capabilities and a focus on delivering seamless user experiences, I am passionate about leveraging technology to improve operations and support teams effectively.

Available to hire

I am a results-driven IT professional with over 3 years of experience in IT support, systems integration, and project coordination. I have strong expertise in CRM management, web development, and process optimization within high-volume environments. I excel at leading projects, driving customer engagement, and implementing technology solutions to enhance operational efficiency.

I am skilled in integrating APIs, optimizing WordPress sites, and managing technical onboarding processes. With strong problem-solving capabilities and a focus on delivering seamless user experiences, I am passionate about leveraging technology to improve operations and support teams effectively.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

System Integration Project Lead / Implementation Project Coordinator at Canadian Urban Transit Association

April 30, 2025 - September 1, 2025

Spearheaded CRM database management to improve data accuracy through systematic cleanup, updates, and reporting. Led end-to-end implementation and customization of WordPress sites to enhance user experience and site functionality. Successfully integrated APIs resulting in a 20% improvement in system efficiency. Managed payment gateway integrations, streamlining financial transactions for members. Facilitated member engagement and onboarding by providing training to internal staff on CRM tasks. Collaborated with cross-functional teams to develop scalable web solutions, meeting project timelines and objectives.

Implementation Engineer at Trufla Technology

May 31, 2024 - September 1, 2025

Directed technical tasks for product implementations collaborating with product teams to ensure smooth deployments. Enhanced client onboarding by troubleshooting and resolving configuration issues, reducing setup time by 15%. Provided technical training to offshore support teams, improving response time and customer satisfaction.

Technical Support Engineer at Trufla Technology

March 1, 2022 - September 1, 2025

Provided Tier 2 technical support, resolving issues for implementation coordinators and project managers. Maintained a comprehensive support documentation library, streamlining issue resolution for internal teams.

Corporate Manager at BarBurrito Restaurants Inc.

March 31, 2021 - September 1, 2025

Managed operations and supervised a team, optimizing staff performance through effective training and scheduling. Enhanced customer experience by resolving inquiries promptly and implementing service improvements.