Available to hire
I am a Full Stack Developer with over 5 years of experience in developing robust and scalable web solutions. I am passionate about system efficiency, user experience, and leveraging technology to solve real-world problems through clean, maintainable code.
Throughout my career, I have worked extensively with various modern technologies including Laravel, Symfony, React, Vue.js, and cloud platforms like AWS. I continuously strive to improve my skills and mentor junior developers while collaborating closely with clients and teams to deliver strong technical solutions aligned with business goals.
Skills
Work Experience
Software Engineer / Technical Support at Ericsson
January 1, 2020 - PresentActed as first-line technical support for internal and external users, monitoring live systems and resolving client-impacting incidents. Communicated technical issues in clear, simple language to non-technical stakeholders, ensuring fast resolution and improved client trust. Logged client issues in CRM systems, tracked open tickets, and ensured timely updates and closure. Collaborated with product managers and developers, contributing suggestions for improving software features and user experience. Trained junior staff and assisted colleagues with troubleshooting complex technical issues.
QA & Support Engineer at Nile Center
January 1, 2020 - September 2, 2025Provided Help Desk support for SaaS applications, reproducing bugs, troubleshooting API issues, and escalating unresolved tickets. Tested and debugged over 500 APIs, documenting issues in detail for product and development teams. Maintained close communication with clients, explaining fixes and managing expectations throughout ticket life cycles. Created support documentation and on-screen user help to improve customer experience.
Customer & Technical Support at Freelance / Client Projects
January 1, 2017 - September 2, 2025Supported small business clients with website and SaaS issues, including troubleshooting servers, APIs, and integrations. Delivered training sessions for clients and junior developers to strengthen their ability to manage technical issues. Implemented solutions based on client feedback, contributing to higher customer satisfaction and retention.
Full Stack Engineer at Freelance
April 1, 2023 - PresentDeveloped and maintained full-stack projects using Laravel, Symfony, React, and Vue.js to deliver high-performing client websites and dashboards. Built and deployed custom themes and headless solutions using WordPress to improve content management flexibility. Delivered responsive business and e-commerce websites using WordPress, ACF, and WooCommerce. Integrated REST APIs and third-party services while ensuring compatibility with legacy codebases. Enhanced frontend performance with Vue.js and SCSS adhering to responsive layouts and accessibility best practices. Dockerized project environments and configured NGINX for deployment, improving development to production consistency. Created reusable code components, documented technical implementations, and guided junior freelancers on best practices. Implemented CI/CD pipelines with GitHub Actions and managed source control with Git. Conducted unit testing, regression debugging, and refactoring to ensure code quality and maintainability. Co
Senior Full Stack Developer at Ericsson
April 1, 2023 - September 2, 2025Led end-to-end development of web applications using Laravel, JavaScript, and React, collaborating closely with cross-functional teams. Contributed to delivery of new features, enhancements, and system optimizations across multiple platforms. Refactored legacy systems and modernized infrastructure through modularization and adoption of best practices. Participated in testing cycles and implemented unit and integration tests to maintain high-quality releases. Built CI/CD pipelines using GitLab CI and Docker supporting agile delivery processes. Documented technical decisions and processes to improve collaboration and maintainability. Mentored junior engineers and led code reviews promoting consistent coding standards. Scoped and delivered APIs, coordinated with stakeholders, and supported system integration efforts. Improved system performance by identifying bottlenecks and implementing caching strategies. Led collaboration across departments to unify backend architecture with evolving f
Java Developer at Ericsson
March 1, 2020 - September 2, 2025Designed and maintained backend services using Java and Spring Boot to support enterprise applications. Participated in regression testing, bug fixing, and release preparation across departments. Built REST APIs and contributed to frontend/backend system integration. Conducted peer reviews, wrote documentation, and participated in sprint planning. Refactored legacy code and introduced testing standards across modules. Supported CI processes and collaborated with QA for delivery sign-off and incident resolution. Worked across teams to ensure modularity and testability of platform architecture.
Mobile & Backend Developer | API Tester at Nile Center of Technology Research
July 1, 2016 - September 2, 2025Designed backend APIs and contributed to Android applications supporting patient tracking and ticketing systems. QA-tested over 500 endpoints using Postman and custom scripts; improved data sync performance and usability. Applied debugging and performance profiling techniques to optimize mobile app performance.
Education
Bachelor of Science in Information Technology at University of Khartoum, Sudan
November 1, 2010 - October 1, 2015Bachelor of Science in Information Technology at University of Khartoum, Sudan
November 1, 2010 - October 1, 2015Qualifications
Industry Experience
Software & Internet, Professional Services, Education, Healthcare
Skills
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