user1084210

Experience Level

Expert
Expert
Expert
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Expert
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Language

Arabic
Fluent
French
Advanced
English
Fluent
Russian
Beginner

Work Experience

ServiceNow Developer at DM TECHNOLOGY, Casablanca
January 1, 2025 - September 5, 2025
Supported the deployment of a complete ITSM solution on ServiceNow. Designed and automated workflows using Flow Designer. Built a custom Service Portal with HTML/CSS/JS for intuitive user navigation. Created interactive dashboards with KPIs, SLA reports, filters, and PDF exports. Implemented chatbot (Virtual Agent) with NLU to assist end-users in requests. Automated badge PDF generation with dynamic data and email distribution.
Data Science Intern at MEDIA DIGITAL INVEST, Casablanca
February 1, 2025 - Present
Collected and pre-processed datasets of spam/non-spam emails using Pandas. Developed a spam detection system with Logistic Regression in Python (Scikit-Learn). Applied data cleaning, missing values handling and model evaluation techniques.
ServiceNow Developer
February 1, 2025 - Present
Supported the deployment of a complete ITSM solution on ServiceNow. Designed and automated workflows using Flow Designer. Built a custom Service Portal with HTML/CSS/JS for intuitive user navigation. Created interactive dashboards with KPIs, SLA reports, filters, and PDF exports. Implemented chatbot (Virtual Agent) with NLU to assist end-users in requests. Automated badge PDF generation with dynamic data and email distribution.

Education

Engineering Degree in Computer Science at EMSI Casablanca
January 1, 2019 - September 5, 2025
Scientific Baccalaureate in Physics at MSA LLA, Casablanca
January 1, 2020 - September 5, 2025
Preparatory year for the Russian language at National Aviation University (NAU), Kyiv, Ukraine
July 1, 2024 - August 31, 2024
Engineering Degree in Computer Science at EMSI Casablanca
January 1, 2019 - September 5, 2025

Qualifications

ServiceNow Certified System Administrator
January 11, 2030 - September 5, 2025
Service Now Certified System Administrator (in-progress)
January 11, 2030 - September 5, 2025
Power BI Data Analyst Associate
January 11, 2030 - September 5, 2025
Java – Object-Oriented Programming
January 11, 2030 - September 5, 2025

Industry Experience

Computers & Electronics, Software & Internet, Professional Services, Media & Entertainment, Education

Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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