Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
French
Advanced
English
Fluent
Russian
Beginner
Work Experience
ServiceNow Developer at DM TECHNOLOGY, Casablanca
January 1, 2025 - September 5, 2025Supported the deployment of a complete ITSM solution on ServiceNow. Designed and automated workflows using Flow Designer. Built a custom Service Portal with HTML/CSS/JS for intuitive user navigation. Created interactive dashboards with KPIs, SLA reports, filters, and PDF exports. Implemented chatbot (Virtual Agent) with NLU to assist end-users in requests. Automated badge PDF generation with dynamic data and email distribution.
Data Science Intern at MEDIA DIGITAL INVEST, Casablanca
February 1, 2025 - PresentCollected and pre-processed datasets of spam/non-spam emails using Pandas. Developed a spam detection system with Logistic Regression in Python (Scikit-Learn). Applied data cleaning, missing values handling and model evaluation techniques.
ServiceNow Developer
February 1, 2025 - PresentSupported the deployment of a complete ITSM solution on ServiceNow. Designed and automated workflows using Flow Designer. Built a custom Service Portal with HTML/CSS/JS for intuitive user navigation. Created interactive dashboards with KPIs, SLA reports, filters, and PDF exports. Implemented chatbot (Virtual Agent) with NLU to assist end-users in requests. Automated badge PDF generation with dynamic data and email distribution.
Education
Engineering Degree in Computer Science at EMSI Casablanca
January 1, 2019 - September 5, 2025Scientific Baccalaureate in Physics at MSA LLA, Casablanca
January 1, 2020 - September 5, 2025Preparatory year for the Russian language at National Aviation University (NAU), Kyiv, Ukraine
July 1, 2024 - August 31, 2024Engineering Degree in Computer Science at EMSI Casablanca
January 1, 2019 - September 5, 2025Qualifications
ServiceNow Certified System Administrator
January 11, 2030 - September 5, 2025Service Now Certified System Administrator (in-progress)
January 11, 2030 - September 5, 2025Power BI Data Analyst Associate
January 11, 2030 - September 5, 2025Java – Object-Oriented Programming
January 11, 2030 - September 5, 2025Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Media & Entertainment, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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