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I am a highly motivated, versatile IT professional with over 5 years of experience spanning technical support, automation, and full-stack development. I thrive in fast-paced environments and enjoy finding efficient, user-focused solutions that streamline processes and improve reliability. I have a track record of delivering secure, scalable technical solutions, automating complex workflows with PowerShell, Power Automate, and Azure DevOps, and building customer- and internal-facing apps including LL M-integrated chatbots connected to ServiceNow and SharePoint. I’m adept at CI/CD pipeline implementation, root-cause analysis, and ITIL-based change management, always aiming to elevate team performance and user experience.…I am a highly motivated, versatile IT professional with over 5 years of experience spanning technical support, automation, and full-stack development. I thrive in fast-paced environments and enjoy finding efficient, user-focused solutions that streamline processes and improve reliability. I have a track record of delivering secure, scalable technical solutions, automating complex workflows with PowerShell, Power Automate, and Azure DevOps, and building customer- and internal-facing apps including LL M-integrated chatbots connected to ServiceNow and SharePoint. I’m adept at CI/CD pipeline implementation, root-cause analysis, and ITIL-based change management, always aiming to elevate team performance and user experience.

Frank Barnard

Full Stack Developer, Back-End Developer, Front-End Developer, +2

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I am a highly motivated, versatile IT professional with over 5 years of experience spanning technical support, automation, and full-stack development. I thrive in fast-paced environments and enjoy finding efficient, user-focused solutions that streamline processes and improve reliability. I have a track record of delivering secure, scalable technical solutions, automating complex workflows with PowerShell, Power Automate, and Azure DevOps, and building customer- and internal-facing apps including LL M-integrated chatbots connected to ServiceNow and SharePoint. I’m adept at CI/CD pipeline implementation, root-cause analysis, and ITIL-based change management, always aiming to elevate team performance and user experience.…I am a highly motivated, versatile IT professional with over 5 years of experience spanning technical support, automation, and full-stack development. I thrive in fast-paced environments and enjoy finding efficient, user-focused solutions that streamline processes and improve reliability. I have a track record of delivering secure, scalable technical solutions, automating complex workflows with PowerShell, Power Automate, and Azure DevOps, and building customer- and internal-facing apps including LL M-integrated chatbots connected to ServiceNow and SharePoint. I’m adept at CI/CD pipeline implementation, root-cause analysis, and ITIL-based change management, always aiming to elevate team performance and user experience.

Available to hire

I am a highly motivated, versatile IT professional with over 5 years of experience spanning technical support, automation, and full-stack development. I thrive in fast-paced environments and enjoy finding efficient, user-focused solutions that streamline processes and improve reliability.

I have a track record of delivering secure, scalable technical solutions, automating complex workflows with PowerShell, Power Automate, and Azure DevOps, and building customer- and internal-facing apps including LL M-integrated chatbots connected to ServiceNow and SharePoint. I’m adept at CI/CD pipeline implementation, root-cause analysis, and ITIL-based change management, always aiming to elevate team performance and user experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Developer & Support Specialist

January 1, 2024 - September 6, 2025

Troubleshot and resolved a wide range of technical issues for internal and external customers via phone, email, and remote desktop support. Achieved first-call resolution rate of 85%, exceeded company goals, and minimized customer downtime. Provided clear and concise technical guidance to customers with varying levels of technical expertise, ensuring a positive customer experience. Documented technical procedures and solutions in a knowledge base. Increased team efficiency by improving access to troubleshooting resources and reducing knowledge silos. Diagnosed and repaired hardware faults and system issues to support operational reliability.

Event Promoter Representative at Cardiff Metropolitan University

January 1, 2022 - September 6, 2025

Planned and executed promotional activities to maximize event attendance and brand presence. Collaborated with clients, vendors, and internal teams to develop compelling campaigns that resonated with target audiences, supporting successful events.

Assistant Accountant at Hobbie Samba Accounting Ltd

December 31, 2019 - September 6, 2025

Assisted senior accountants with bookkeeping tasks using Microsoft Excel. Performed data entry, reconciliations, and prepared financial reports, ensuring accuracy and adherence to accounting standards. Created and maintained financial statements including balance sheets, income statements, and cash flows.

Technical Developer & Support Specialist at Currys

January 1, 2024 - September 6, 2025

Troubleshot and resolved a wide range of technical issues for internal and external customers via phone, email, and remote desktop support. Achieved first-call resolution rate of 85%, provided clear technical guidance to customers, documented procedures, and automated workflows using PowerShell, Power Automate, and Azure services. Built LLM-powered chatbots integrated with ServiceNow and SharePoint; developed web applications using JavaScript, Python, Node.js, React, and Vue. Implemented CI/CD pipelines via Azure DevOps; conducted root-cause analysis and change management per ITIL practices. Improved team efficiency by 20% and enhanced incident handling.

Assistant Senior Accountant at Hobbie Sabma Account Ltd

January 1, 2019 - September 6, 2025

Performed data entry, reconciliations, and prepared financial reports ensuring accuracy and adherence to accounting standards. Leveraged Microsoft Word to create and maintain financial statements including balance sheets, income statements, and cash flows. Supported stakeholders with timely financial information.

Event Promoter & Representative at Self-employed / Event Promotions

January 1, 2022 - September 6, 2025

As an Event Promoter Representative, planned and executed promotional activities to ensure event success and visibility. Collaborated with clients, vendors, and internal teams to develop campaigns; engaged audiences and maximized attendance; supported brand presence. Responsibilities included event promotion, audience engagement, market research, and communications across multiple channels.