Available to hire
I am a motivated and detail-oriented IT professional with 3+ years of experience in software development, IT operations, and customer-facing support roles. I thrive on solving problems and delivering reliable, high-quality service in fast-paced environments.
I excel at troubleshooting, collaborating with cross-functional teams, and adapting quickly to new technologies and processes. I am proactive in learning and improving workflows to drive better outcomes for customers and teammates.
Skills
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Language
English
Fluent
Work Experience
Team Member at KFC
August 1, 2024 - PresentDeliver fast, friendly, and accurate service to 100+ customers per shift, ensuring satisfaction and repeat business. Operate POS systems and handle cash/card transactions with zero discrepancies. Maintain high standards of hygiene, food safety, and compliance with health and safety policies. Collaborate with team to meet service targets during peak hours, reducing wait times by 20%. Balance customer-facing service with back-of-house tasks such as stock checks, order prep, and cleaning duties.
Software Developer Associate at UST Global
December 1, 2024 - September 12, 2025Designed, developed, and maintained backend applications using Java and Spring Boot, ensuring system reliability. Integrated applications with MySQL and Oracle databases, optimizing data storage and retrieval. Collaborated in Agile teams, participating in daily standups, sprint planning, and retrospectives to ensure timely delivery. Provided production support, troubleshooting issues, and resolving technical problems to minimize downtime. Maintained documentation and tracked system performance metrics, contributing to process improvements.
Customer Care Support at Finance Company – Kochi, India
September 1, 2021 - September 12, 2025Responded to 50+ customer enquiries per week by phone/email, logging cases accurately and following through to resolution. Updated and maintained customer data with 99% accuracy, supporting reporting and service tracking. Assisted with clerical filing and ensured secure handling of sensitive information.
Administrator at Dakota Petrol Pump & Retail Shop – Kerala, India
August 1, 2022 - September 12, 2025Recorded daily financial transactions and prepared reports for management review. Supported booking and stock documentation processes, reducing discrepancies by 15%. Assisted with back-office functions, including petty cash reporting and file management. Delivered professional front-line service to customers while balancing admin responsibilities.
Receptionist & Admin Support at Outreach Martial Arts Academy – Kerala, India
February 1, 2021 - September 12, 2025Scheduled 100+ student classes per month, ensuring efficient diary management. Maintained attendance and payment records with zero discrepancies. Responded to customer queries and directed information to relevant staff promptly. Digitised and organised paper records, improving retrieval efficiency by 40%.
Team Member at KFC, Oxfordshire, UK
August 1, 2024 - PresentDelivered fast, friendly, and accurate service to 100+ customers per shift; operated POS systems and handled cash/card transactions with zero discrepancies; maintained high standards of hygiene, food safety, and health & safety compliance; collaborated with team to meet service targets during peak hours, reducing wait times by 20%; balanced customer-facing tasks with back-office duties such as stock checks and order prep.
Software Developer Associate at UST Global
December 1, 2024 - September 12, 2025Designed, developed, and maintained backend applications using Java and Spring Boot; integrated applications with MySQL and Oracle databases; worked in Agile teams with daily standups, sprint planning, and retrospectives; provided production support to troubleshoot issues and minimize downtime; maintained documentation and tracked system performance metrics to drive process improvements.
Customer Care Support at Finance Company – Kochi, India
September 1, 2021 - September 12, 2025Responded to 50+ customer inquiries per week via phone and email; logged cases accurately and tracked to resolution; updated and maintained customer data with 99% accuracy; assisted with clerical filing and secure handling of sensitive information.
Administrator at Dakota Petrol Pump & Retail Shop – Kerala, India
August 1, 2022 - September 12, 2025Recorded daily financial transactions and prepared reports for management; supported booking and stock documentation, reducing discrepancies by 15%; assisted back-office functions including petty cash reporting and file management; delivered professional front-line service while balancing administrative duties.
Receptionist & Admin Support at Outreach Martial Arts Academy – Kerala, India
February 1, 2021 - September 12, 2025Scheduled 100+ student classes per month with efficient diary management; maintained attendance and payment records with zero discrepancies; responded to customer queries and directed information to relevant staff; digitised and organised paper records, improving retrieval efficiency by 40%.
Education
BEng (Hons) Computer Science & Engineering at SreePathy Institute of Management & Technology
September 1, 2016 - July 1, 2020BEng (Hons) Computer Science & Engineering at SreePathy Institute of Management & Technology, Kerala, India
September 1, 2016 - July 1, 2020Qualifications
Industry Experience
Software & Internet, Retail, Professional Services
Skills
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